Data Loss Prevention

I was wondering if anyone knows how to change the heartbeat of the agent to the server. I have agents that I know are offline and have been offline for over an hour and yet in the agent console it still shows that they are connected. I would like to change the heartbeat to 15 minutes. Yes I know it will create more chatter on the network. But we need more accurate reporting.

I did search and found one article but the answer is not clear. Not sure if just changing ServerCommunication.CONNECTION_INTERVAL_SECONDS.int to 1800 seconds will do the trick.

Does anyone know for sure if this will work?

Thanks

You can set the connection period for agents to specify how long they report. Settings you make on this screen apply to all registered Endpoint Servers. The default setting is 18 hours.

The setting you enter should be 5 minutes greater than the agent polling interval (ServerCommunicator.CONNECT_POLLING_INTERVAL_SECONDS.int).

To configure the agent connection status
1 Go to System >Settings >General
2 Click Configure.
3 Locate the Agent Connection Status Configuration area.
4 Enter hours and minutes to specify how much time passes before an agent displays as not reporting.
5 Save your changes.

Thanks Pete. Previous versions I never noticed that. But with version 14 I see it now.