Deployment Solution

Hi,

Altiris Agent status is shutting down.both side communication is ok.

plz give me solution..

Shiva

shivayadav123@gmail.com

Hi Shiva,

I have moved your comment to a new topic.  Please provide more information, such as version, steps that you are taking to reproduce the problem, any other information that you can provide about your environment would be helpful.

Try running this command:

 regsvr32 "C:\Program Files\Altiris\Altiris Agent\Agents\Client Task Agent\Client Task Agent.dll"

Does this resolve the issue?  If not, try restarting the Altiris services.  Does this resolve the issue?

Hi Shiva,

The issue comes when you see "Task Status" tab of a client with just installed Symantec Management Agent. This is because SM Agent of clinet takes some time to update this info with NS though the underline connection is established.

There are two ways to update it instantly -

1. Try "Check for tasks" option given on "Task Status" tab of Altiris Agent/Symantec Management Agent.

2. Restart Symantec Management Agent from services

HI ,

 I am using SMP 7.1 Version but mostly I am facing Agent shutting down.

I have done-

1-Communication both side ok

2-running this command-regsvr32 "C:\Program Files\Altiris\Altiris Agent\Agents\Client Task Agent\Client Task Agent.dll"

3-services are restarted.

Please support me ---

Thanks

Shiva Yadav

shivayadav123@gmail.com

Have you checked the the log viewer under the diagnostics of the Symantec Management Agent for a possible cause?