Agents not getting detected
I have been encountering this issue
Completed status: Failed
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-33899
The errors state the following:
Backup- TERMxxxx
Remote Agent not detected on TERMxxxx.
Unable to attach to \\TERMxxxx\C:.
V-79-57344-33899 - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Unable to attach to \\TERMxxxx\System?State.
Backup- TERMxxxx
Remote Agent not detected on TERMxxxx.
Unable to attach to \\TERMxxxx\C:.
I have tried uninstalling the agents from all the above machines and reinstalling them. However the backup job fails. This is a backup job that is running.'
Any suggestions are welcome!
Comments
1) Make sure port 10000 is
1) Make sure port 10000 is being used by beremote.exe
2) Check if the media server name is listed in the publishing tab of the remote agent utility
3) Disable firewall
4) Make sure remote agent service is configured with local service account.
5) Make sure remote agent service is up and running.
Regards
Amol
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Still its not running
Still its not running
...have you checked to see if
...have you checked to see if an antivirus isn't perhaps blocking the BE services from running?
If you find this is a solution, please mark it as such.
I have checked that,its not
I have checked that,its not blocking.
Is this BE 2010r3?
If its BE 2010R3..make sure not facing same issue as below:
https://www-secure.symantec.com/connect/forums/age...
It seems that the remote
It seems that the remote agent service is crashing on the server TERMxxxx. Check in the Windows event viewer. Check for any event logged as application error with event id 1000. (Windows logs - Application)
It will show as beremote.exe crashed with a particular faulting module.
Also make sure that the Backup exec version and the remote agent version are the same.
Are you able to backup
Are you able to backup through user-defined selections ?
Also, double-check the selection list details to remove any unwanted resource
I am not able to backup the
I am not able to backup the specified job through user-defined selections.
All unwanted resources have been removed from the selection list details.
OK, try the following: 1.
OK, try the following:
1. If you're not on 2010 R3, upgrade to that using your current keys. You can then patch with SP1 and any subsequent patches before push-installing them to any remote servers.
2. If you are running 2010 R3, run LiveUpdate and patch with the latest patches available. Push-install to any remote servers you have.
3. Open up BEutility and run a BEDB database repair. This is non-intrusive.
4. Run a repair of the BE installation itself through Add/Remove Programs.
Thanks!
If you find this is a solution, please mark it as such.
Hi Craig, 1. I am using BE
Hi Craig,
1. I am using BE 2010 R3 with SP1.
2. I have run LiveUpdate and patched the remote servers with the latest updates. ( It says the remote servers are up to date ).
3. Havent tried a repair of BE installation yet. The BE 2010 R3 was upgraded just two weeks ago and other jobs are working.
...1 thing that hasn't been
...1 thing that hasn't been mentioned or ruled out is a possible DNS issue between the media server and the affected servers.
Have you tried nslookup's between the affected server/s and the media server? Can you resolve name-IP/IP-name? What happens if you use an IP address in a custom selection list instead of the server's name?
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DNS resolution working
DNS resolution is working. I havent tried IP in the selection list yet. Will try that and update.
With reference to the above
With reference to the above problem, if i go by Striker 303's resolution, would i have to establish trust for all the servers in my domain.Would that mess up the selection lists for all the servers.
Could you confirm this.
WIth BE 2010R3 ..trust is must.
WIth BE 2010R3 ..trust is must.
BE media server generates and provide certificates to remote server with remote agent
so no one could hack in between, this should create any issues.
is there a way for me to do
is there a way for me to do this only for the servers that i am experiencing the problem with?
Refer this:
How to enable trust:
http://www.symantec.com/docs/TECH159562
also this old forum discuss :
https://www-secure.symantec.com/connect/forums/ssl...
Thanks Striker for the docs.
Thanks Striker for the docs. The strange thing is i am not getting the error ' the remote agent cannot be trusted'. The backups simply doesnt work saying that
Job ended: 6. februar 2012 at 08:39:04
Completed status: Failed
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.
Final error category: Resource Errors
Backup- TERMXXX
Remote Agent not detected on TERMXXXX.
Unable to attach to \\TERMXXXX\C:.
V-79-57344-33899 - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
...are you sure the RAWS
...are you sure the RAWS agent isn't perhaps publishing to different media servers?
If you find this is a solution, please mark it as such.
yes, i beleive the RAWS agent
yes, i beleive the RAWS agent isnt publishing to different media servers. we have uninstalled all the agents on the terminal servers and published them again from the current media server.
...is your media server fully
...is your media server fully patched (I see SP2 is out!) and have you push-installed these updates out to your remote servers?
If you find this is a solution, please mark it as such.
Thanks for the update. Is it
Thanks for the update. Is it mandatory to install sp2 on the media server for this issue.
SP2 contains SP1 and every
SP2 contains SP1 and every subsequent patch released thereafter, and maybe some new patches. It is always recommended that you push-install this out to remote servers once you have updated the media server.
If you find this is a solution, please mark it as such.
Sorry Craig..i lost track of
Sorry Craig..i lost track of the conversation. I havent updated the media server yet to SP2. Since the trust establishment isnt working, i will udate the media server to sp2 and push install the agents to the systems not getting backed up. Will update you after this!
The update keeps failing. Not
The update keeps failing. Not sure why cant update to SP2
Does this server (TERMXXX) shows up under
Does this server (TERMXXX) shows up under , under favourite resources -windows system in
BE selection list?
You also debug to confirm if its the same issue
It shows up in the User
It shows up in the User defined selections. It has not been added to the Favourite resources though.
Try to add under fav resources..
Try to add under fav resources.. if it will give msg "added successfully" but would never show up,
If you also face the same behaviour then you need to check the link for soln I gave above ..as other
people also had the same issue.
We have tried almost all the
We have tried almost all the steps mentioned in the link. Still it doesnt succeed. I am not sure why its not working.
Are you able to add machine under windows system -fav resoures
Are you able to add machine under windows system -fav resoures ..or not?
It says successfully added,
It says successfully added, but doesnt show up. After that we tried reestablishing the trusts as mentioned in your link and still nothing happens.
...hit the support flag for
...hit the support flag for you on this.
If you have support with Symantec, I'd recommend getting hold of them and logging a call. If you get a solution, post back here with an update and you can then close it off.
Thanks!
If you find this is a solution, please mark it as such.
From the media server open a
From the media server open a command prompt and type in TELNET servername 10000
If you don't have telnet installed, you may need to install it before running the command
If the command is successful you will see a group of ASCII characters shows up, this means the media server can communicate with the server you are attempting to backup.
You will need to run the command from both the media server and the remote guest.
If that command is successful and you are not able to backup the machine or see it in favorites, most times there is a firewall blocking additional ports that are needed for backup and advertisements.
Here is the document that shows the ports needed.
http://www.symantec.com/business/support/index?pag...
The main ports are 6101 and 10000
Can you take a screenshot of how the server currently shows up in the selection list (with it expanded) and send it to me in a private message?
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Hi Ben, I tried telneting
Hi Ben,
I tried telneting to the remote servers from the media server, however i get the message 'could not open connection to the port ' connection failed.
...you can then make sure
...you can then make sure that the port isn't in use by another application or blocked by an AV or firewall...
If you find this is a solution, please mark it as such.
Seems like the firewall is
Seems like the firewall is enabled and having a hard time getting it disabled due faulty GPOs. Will update the post once i get over the local firewall issue.
Thanks Craig!
From the guest can you run
From the guest can you run netstat -a (from a command prompt). You should see a listing for 0.0.0.0:10000 with a state of listening. Make sure the remote agent is running when you run the command, then stop the remote agent service and run the command again, the listing above should be gone this time around.
This will tell us that the remote agent is listening on the correct port and another application hasn't grabbed it. If this is the case, there is most likely a firewall blocking the port. Make sure to check the local firewall firewall settings on the guest, if it's windows 2008 (R2) go into the firewall settings and turn it off (for a test) and create a new job for the server and see if the backup is successful.
If this response answers your concern, please mark it as a "solution"
It turns out that local
It turns out that local firewall has been enabled on the the terminals that are not getting backed up. Unfortunately we have running into a bit of some complexity of disabling the firewall settings due to faulty GPOs. So, once the firewall settings have been disabled and the backup jobs run, i will be updating the post. Thankyou once again Ben for valuable inputs:-)
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