Video Screencast Help

AIM 6.x and 7.x clients stopped working on February 7th, 2012

Created: 17 Feb 2012 | 1 comment

I can still logon with 5.9 clients but all 6.x and 7.x get the "connection lost" error message as soon as they try to sign in. My SSL certificate is good. Not sure what happened. I know this product has been end of lifed but still would like to use until I find replacement.

 

Thanks

Discussion Filed Under:

Comments 1 CommentJump to latest comment

dubz97401's picture

You may want to log a case for if the following documentation doesn't help resolve the issue.

 

How to Troubleshoot AIM 6.X and higher Login Problems:

http://www.symantec.com/docs/TECH89483

AIM 6.X and Higher IM Client Cannot Log in When IM Manager Is Not Listening on Port 443:

http://www.symantec.com/docs/TECH89957

Methods to Configure AIM 6.X and 7.X IM Clients to Work with IM Manager Without AOL Provisioning:

http://www.symantec.com/docs/TECH132521

 

Ryan