Hello,

Is there a way to automatically close incidents?  I ask because it appears our SSIM system is flooded with open incidents - it would be nice if these incidents were not handled by 'x' date they become automatically closed.  If this is not possible, is there a way to create alerts that are closed by default?  That way you are alerted via e-mail that the rule has fired off, but it does not require you to manage alerts by closing them.

Thanks!
Dean