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All archived file suddenly corrupted and cannot be retrieved ?

Created: 13 Mar 2013 • Updated: 18 Mar 2013 | 4 comments
This issue has been solved. See solution.

Hi,

I'm not sure how can this be happening all in a sudden as to why all of my users cannot retrieved archived files from my clustered Windows File Server 2008, I'm using EV 9.0.4.R1 and here's the error message from the event viewer, there are 35000+ events and most of them are like this one:

 

Event Type: Warning
Event Source: Enterprise Vault 
Event Category: Web Application (WP) 
Event ID: 6287
Date: 14/03/2013
Time: 1:24:44 AM
User: N/A
Computer: EVServer01-VM
Description:
Unable to fetch item from "EVServer01.BankCU.com". 
Reason: The parameter is incorrect.  (0x80070057) 
Saveset Id: 201211183221155~201105151716020000~Z~40B7CF2DE4C034BC4A0190E3B95AF0C1 
Archive Name: homedir
Archive Folder Path: \\FileServ01.BankCU.com\homedir\Admin\APPS\html\info 
Reference: [GOFB] 
 
any idea how to fix this issue ?
 
Thanks
Operating Systems:

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JesusWept3's picture

Are the files and placeholders stored on an EMC VNX?
(i seem to remember from a different thread you use them elsewhere)

http://www.symantec.com/business/support/index?page=content&id=TECH200406

 

John Santana's picture

Hi Jesus,

The current files is stored in EMC CX4 LUN presented to the EV server as raw LUN for EV Vault Store

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

JesusWept3's picture

Would suggest calling EV support and get a DTrace of w3wp, it could be related

John Santana's picture

ok, so the issue was that the EV FSA Admin permission credentials were more than one account.

one is the Enterprise Admin account and the other is the EV Service account.

after that the Tech SUpport ask me to re-register the asp.dll to reset the IIS configuration.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

SOLUTION