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All data wiped out after changing backup configuration

Created: 14 May 2013 • Updated: 14 May 2013 | 1 comment
This issue has been solved. See solution.

Hi,

We recently added a RAID array to our server, thus moved all the user data to that new array.

Before the change, Backup Exec was configured as follow: Source: C:\Data, Destination: E:\ (Removable disk drive)

We created a new logical disk on our new RAID Array, with drive letter E: (and changed the removable disk drive letter to F:). We moved our user data to the root of new logical drive E:, and we reconfigured Backup Exec with the following settings:

Source: E:\, Destination: F:\ (Removable disk drive)

This implies that we deleted the old backup-to-disk media with path E: and created a new backup-to-disk media with path F:.

This morning following the first backup with the new configuration, we just noticed that ALL of our user data was gone on the E: drive. Fortunately, Windows shadow copies saved us and we we're able to recover everything in a few seconds, but we are investigating as why this has happened.

Is it possivle that Backup Exec wiped out all the E: drive? Is it possible that by deleting the E: backup-to-disk in Backup Exec configuration led to wiping out all the data?

The data has been wiped out at the exact same time a bunch of Backup Exec event we're logged in the Event Viewer (see below). The data was wiped at 7:00 PM, our backup is scheduled to run at 8:00 PM. Database maintenance is scheduled at 4:00 AM.

What happened at 7:00 PM is beyond me...

 

Event Type: Information
Event Source: Backup Exec
Event Category: None
Event ID: 57797
Date:  5/13/2013
Time:  7:00:09 PM
User:  N/A
Computer: SERVEUR-GST
Description:
Backup Exec Alert: Service Stop
(Server: "SERVEUR-GST") The Backup Exec Server Service has stopped.

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

 

Event Type: Information
Event Source: MSSQL$BKUPEXEC
Event Category: (2)
Event ID: 2803
Date:  5/13/2013
Time:  7:00:16 PM
User:  N/A
Computer: SERVEUR-GST
Description:
SQL Server has encountered 2 occurrence(s) of cachestore flush for the 'Object Plans' cachestore (part of plan cache) due to some database maintenance or reconfigure operations.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: f3 0a 00 00 0a 00 00 00   ó.......
0008: 15 00 00 00 53 00 45 00   ....S.E.
0010: 52 00 56 00 45 00 55 00   R.V.E.U.
0018: 52 00 2d 00 47 00 53 00   R.-.G.S.
0020: 54 00 5c 00 42 00 4b 00   T.\.B.K.
0028: 55 00 50 00 45 00 58 00   U.P.E.X.
0030: 45 00 43 00 00 00 07 00   E.C.....
0038: 00 00 6d 00 61 00 73 00   ..m.a.s.
0040: 74 00 65 00 72 00 00 00   t.e.r...

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 33152
Date:  5/13/2013
Time:  7:01:10 PM
User:  N/A
Computer: SERVEUR-GST
Description:
Adamm Database Event: Open Database Connection ...
Error = S_OK
Server = "SERVEUR-GST"
Active Node = ""
Instance = "BkupExec"
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=serveur-gst\BkupExec;DATABASE=BEDB;App=BEWS PVL"

 

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 33152
Date:  5/13/2013
Time:  7:01:12 PM
User:  N/A
Computer: SERVEUR-GST
Description:
Adamm Database Event: Open Database Connection Success!
Error = S_OK
Server = "SERVEUR-GST"
Active Node = ""
Instance = "BkupExec"
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=serveur-gst\BkupExec;DATABASE=BEDB;App=BEWS PVL"

 

Event Type: Information
Event Source: Backup Exec
Event Category: None
Event ID: 57796
Date:  5/13/2013
Time:  7:01:20 PM
User:  N/A
Computer: SERVEUR-GST
Description:
Backup Exec Alert: Service Start
(Server: "SERVEUR-GST") The Backup Exec Server Service was started by GESTION\Administrator.

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

Event Type: Information
Event Source: Backup Exec CatErrorHandler Server
Event Category: None
Event ID: 34304
Date:  5/13/2013
Time:  7:01:24 PM
User:  N/A
Computer: SERVEUR-GST
Description:
Catalog server (C:\Program Files\Symantec\Backup Exec\bengine.exe) started.
Catalog directory is C:\Program Files\Symantec\Backup Exec\Catalogs\.
Catalog server is SERVEUR-GST.
Database Connection String is "DRIVER=SQL Server;SERVER=SERVEUR-GST\BkupExec;DATABASE=BEDB;App=BEWS Cat".

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

 Any help is greatly appreciated... Thank you!

Operating Systems:

Comments 1 CommentJump to latest comment

sixstorm1's picture

Never mind, the brilliant previous IT team had written a script that erases the E:\ drive before the backup and put in the Windows Task Scheduler without telling anyone. Nothing to do with Backup Exec, sorry.

SOLUTION