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All online clients have been updated to the latest virus definitions

  • 1.  All online clients have been updated to the latest virus definitions

    Posted Mar 20, 2013 05:01 PM

    I am running SEPM 12.1.2015.2015  and my AV devifinitions out of date email (which NORMALLY contains host information) now simply tells me I have x machines with defnitions out of date and then the lin

    "All online clients have been updated to the latest virus definitions"

    Which - obviously - they are not.

    The only reference I could find in the forums said it was fixed in this release...  apparently not :(

    How can I fix this?



  • 2.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 20, 2013 05:14 PM

    Did you confirm these clients wer out of date?

    Could be a cosmetic bug of some sort. You may need to call support.



  • 3.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 20, 2013 05:21 PM

    Yes...   The trigger kicks in when  we have 30 or more out of date.

    https://www-secure.symantec.com/connect/forums/incorrect-email-alert-out-date-clients-triggering-notification

     This thread indicates that it should have been fixed.



  • 4.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 20, 2013 07:18 PM

    Can you delete the existing report/ notification and create one and check still you getting the alerts for Virus definition out of date.



  • 5.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 21, 2013 10:51 AM
    Thanks, I tried deleting and re-creating the alert... same deal :(


  • 6.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 21, 2013 11:02 AM

    Can you post the screen shot. wanted to see who is sending it out.

    What components you have installed? all the components of SEP?

    delete the notification and recycle SEPM service.



  • 7.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 21, 2013 11:25 AM
      |   view attached

    I have deleted/recreated/rebooted.  Still happening.

    I have attached the message...it's being sent out from the Email Address with which I configured the server.



  • 8.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 21, 2013 11:41 AM

    Interesting.....:) whats the notification condition set in SEPM? under monitors -notification condiition.?



  • 9.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 21, 2013 12:07 PM

    Notify if 35 computers have defs more than 5 days old.

    Send email to the address which it does.

    This all just suddenly changed from last week when it used to list machine names etc quite happily.



  • 10.  RE: All online clients have been updated to the latest virus definitions

    Posted Mar 21, 2013 12:22 PM

    Should be a bug then. Need to know how its calculating this data . 

    if you pull out a report for computers with old definition from report tab. do they come up with any systems?

    we need to wait till RU3 release notes come up.



  • 11.  RE: All online clients have been updated to the latest virus definitions