Endpoint Protection

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  • 1.  All SEP Client Show Offline

    Posted Dec 28, 2012 02:38 AM

    Hi All,

    My company is using SEPM 11.0.7200.1147 Version which installed in Windows Server 2003 R2 Enterprise x64 Edition SP2 in VMware.

    I have to upgrade the VMware Tools...

    After VMware Tools upgraded, I cannot login SEPM.

    I found that the Local Area Connection disapper on Network Connections suddenly.

    After reinstall the VMware Tools, the network card apper on Network Connections automatically, but it called Local Area Connection 2....

    Although I can login to SEPM now.

    But...

    All clients show offline nowcryinghow can I fix that?



  • 2.  RE: All SEP Client Show Offline

    Posted Dec 28, 2012 03:35 AM

     

    HI,

    Check SEP client GUI -> Help ->Troubleshooting ->Server name

    Check this trouble shooting..

     

    Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

    Article:TECH105894  | Created: 2008-01-12  | Updated: 2012-10-04  | Article URL http://www.symantec.com/docs/TECH105894
     

     

     

    Troubleshooting Client Communication with SEPM

    Article:TECH95789  | Created: 2009-01-26  | Updated: 2012-01-03  | Article URL http://www.symantec.com/docs/TECH95789

     



  • 3.  RE: All SEP Client Show Offline

    Trusted Advisor
    Posted Dec 28, 2012 06:17 AM

    Hello,

    Could you let us know after you had upgraded the VMware Tools, did the IP address & host name of the SEPM server remained the same OR has it changed?

    SEPM server needs a Static IP address.

    I would suggest you to check this Articles:

    How to move the Symantec Endpoint Protection Manager server to a new VM or server machine with a different IP.

    http://www.symantec.com/docs/TECH95311

    Guidelines for installing and running the Symantec Endpoint Protection Manager (SEPM) in a VMware image.

    http://www.symantec.com/docs/TECH132456

    Hope that helps!!