All tape drives are in AVR state.
Initially backups got impacted with 96 status and now backups are not running when we have noticed I see all drives are in AVR Mode
1)Restarted media server----dint work out
2)services refreshed------dint work out
3)Device manager services stopped/restarted--dint work out..
4)when ran robtest received following error message:
Configured robots with local control supporting test utilities:
TLD(0) robotic path = /dev/sg/c0tw500507630f4d9c01l1
Robot Selection
---------------
1) TLD 0
2) none/quit
Enter choice: 1
Robot selected: TLD(0) robotic path = /dev/sg/c0tw500507630f4d9c01l1
Invoking robotic test utility:
/usr/openv/volmgr/bin/tldtest -rn 0 -r /dev/sg/c0tw500507630f4d9c01l1
Opening /dev/sg/c0tw500507630f4d9c01l1
MODE_SENSE complete
Enter tld commands (? returns help information)
s d
read_element_status ioctl() failed: Error 0
5)In the media and device management
under devices
unable to obtain devices.
Error:java.lang.indexoutbounds expectation index :8;size:6
see log file for details
6)tpconfig -d
d DriveName Type Residence
Drive Path Status
****************************************************************************
0 Hcart3-DR1-0178 hcart3 TLD(0) DRIVE=1
/dev/rmt/3cbn UP
1 Hcart3-DR2-0664 hcart3 TLD(0) DRIVE=2
/dev/rmt/2cbn UP
2 Hcart3-DR3-4743 hcart3 TLD(0) DRIVE=3
/dev/rmt/1cbn UP
3 Hcart3-DR4-1342 hcart3 TLD(0) DRIVE=4
/dev/rmt/0cbn UP
Currently defined robotics are:
TLD(0) robotic path = /dev/sg/c0tw500507630f4d9c01l1
7)*********************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
*********************** SDT_OPTICAL ************************
************************************************************
------------------------------------------------------------
Device Name : "/dev/rmt/1cbn"
Passthru Name: "/dev/sg/c0tw500507630f4d9c03l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD3 93G0"
Vendor ID : "IBM "
Product ID : "ULT3580-TD3 "
Product Rev: "93G0"
Serial Number: "1210124743"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD3 1210124743"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/3cbn"
Passthru Name: "/dev/sg/c0tw500507630f4d9c01l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD3 93G0"
Vendor ID : "IBM "
Product ID : "ULT3580-TD3 "
Product Rev: "93G0"
Serial Number: "0007820178"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD3 0007820178"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/sg/c0tw500507630f4d9c01l1"
Passthru Name: "/dev/sg/c0tw500507630f4d9c01l1"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM 03584L32 7420"
Vendor ID : "IBM "
Product ID : "03584L32 "
Product Rev: "7420"
Serial Number: "0000078210390000"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM 03584L32 0000078210390000"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 0
Number of Slots : 0
Number of Media Access Ports: 0
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/2cbn"
Passthru Name: "/dev/sg/c0tw500507630f4d9c02l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD3 93G0"
Vendor ID : "IBM "
Product ID : "ULT3580-TD3 "
Product Rev: "93G0"
Serial Number: "0007820664"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD3 0007820664"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/0cbn"
Passthru Name: "/dev/sg/c0tw500507630f4d9c04l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM ULT3580-TD3 93G0"
Vendor ID : "IBM "
Product ID : "ULT3580-TD3 "
Product Rev: "93G0"
Serial Number: "0007821342"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM ULT3580-TD3 0007821342"
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
Comments 5 Comments • Jump to latest comment
It looks like you connect ok to the robot - mode_sense completes, so comms is there.
This ..
read_element_status ioctl() failed: Error 0
Looks is a hardware error.
Time to call hardware support people. ...
+
scan shows changer, but changer is not showing any drives
Device Name : "/dev/sg/c0tw500507630f4d9c01l1"
Passthru Name: "/dev/sg/c0tw500507630f4d9c01l1"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "IBM 03584L32 7420"
Vendor ID : "IBM "
Product ID : "03584L32 "
Product Rev: "7420"
Serial Number: "0000078210390000"
WWN : ""
WWN Id Type : 0
Device Identifier: "IBM 03584L32 0000078210390000"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 0
Number of Slots : 0
Number of Media Access Ports: 0
Flags : 0x0
Reason: 0x0
Look at this example from my server
Device Name : "/dev/sg/c0tw2103000d77640cc8l0"
hi Sri vani
yes, its hardware issue, check if you are able to mount tapes from the library console.
if you are not able to mount tapes into any of the drive, engaged your hardware vendor, power cycle of the library also would help some times..
Thank you Martin/Nagalla.
Martin Thank you so much for detailed explanation.I have raised a hardware support call ,Hope CE will reach on site and verify the things soon.
Please check the below message:is this because of hardware error?
5)In the media and device management
under devices
unable to obtain devices.
Error:java.lang.indexoutbounds expectation index :8;size:6
see log file for details
Not sure to be honest what is causing that - fix the robot first, then see how things are.
Martin
Hi Martin ,
Issue is fixed now.
SEC Card and Gripper got corrupted in the library.
we see no errors after replacement of SEC Card and Gripper.
The media device manager error also automatically fixed after this.
Thanks a bunch!!!!
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