What is the value of the Directory_ column in the Shortcut table and what does it resolve to (check the verbose log)?

Hi AngelD,

I appreciate your assistance.

The installation .MSI was created on (and meant for) Windows XP. The program group and shortcuts are installed for "All Users". 

On the "Installation Expert", "Shortcuts" section, there are two shortcuts, both have a Destination Directory of:

Windows\Profiles\All Users\Start Menu\Programs\My App Group

Under "Setup Editor", "Tables" tab, the Shortcut table shows a Directory_ value of:

My_App_Group1

The shortcuts program group ended up in the following path:

C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\My App Group\shortcut1.lnk

This appears to be the reason why they are not showing up on Programs on the Vista machine. Here is something interesting; This application is set to install via Altiris Software Delivery and will install automatically whether or not a user is logged on. The path for the shortcuts depends on the account being used. The path shown above is the result of using the system account. If the domain administrator account is used, the path is different.

Thanks for your help.
Palmerj

First make sure your installing as per-machine (ALLUSERS=1).
Then make sure the Directory_Parent column value in the Directory table for the My_App_Group1 directory is set to ProgramMenuFolder.