Allow Prompt to page user for Critical Issues
This issue has been solved. See solution.
bkaulins
August 14th, 2008
In our current helpdesk system when a user chooses a Critical Priority the user is allowed to choose to page the business owner. Has anyone ever set something up like this in Altiris? We have already created the notification full for this but certain groups require an option to also page.
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
We created a valadation rule to force a user to place Pager=yes in the comment when choosing Critical for each category type that needs a pager function
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