Altiris 6.5 Helpdesk - Adding the Admin Menu
Hey guys, we're still hanging on to the old version of Helpdesk which I have almost no background knowledge in as pretty much everything I've worked on is strictly NS/DS. I was curious if anyone knows how to get the Admin command menu added for a Helpdesk worker like below:
I have tried giving a test user basically the full on Altiris Administrator priveledges in NS but it never adds the Admin portion to the menu. I've looked all over the Helpdesk solution itself and couldn't find anything. I'm sure it's embarrassingly easy to flip the switch somewhere but I just can't seem to find it. If anyone needs more info to explain this let me know.
Thanks ahead of time for any responses!!