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Altiris 7.1 - PC's boot to WinPE but tasks fail while in WinPE

Created: 22 Oct 2012 | 6 comments

We have just set up a Altiris 7.1 environment for our company, the begining of last week we had all our 2 sites set up and imaging was working perfectly fine.  We ran a batch of 15 computers imaged just fine.  Today at both our NS server site and our Site Server site PC's will boot to WinPE and the last line says "startup completed" but from there all tasks fail to run. 

We have restarted all 4 of the PXE services at both our site and NS servers.

We can ping the servers from the PC's

Here is what we get in the console

Status: Failed
Return code: 1

Any ideas?

 

Thanks,

Jim

Comments 6 CommentsJump to latest comment

andykn101's picture

You should find logs for the PreBoot Client task agent (PECTAgent) in the WinPE client window. Browse to c:\program files\altiris\logs or similar, or maybe x:

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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NOCJim's picture

The only error I am seeing is 

command n/w credentials failed

We double checked all our credentials and its working

I did some checking around the forums on this error and nothing I could find helped

We didn't install any intrusion software over the past week

We checked and made sure DNS has FQDN entry

We were able to map the deployment server share just fine

 

andykn101's picture

Try and find the Domain Controller that's failing the network credentials login, see if there's a useful error message there.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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bhawver's picture

Anothing item to check regarding n/w credentials is the format that it is being used.  If you are only using a username, this can be a problem.  You may need to change it to use "DOMAIN\username" or the UPN model of "username@UPNDOMAIN".

Also, for testing purposes, if you have a complex password on that account, you might try simplifying it to see if that is what is causing it.  Make sure that the account isn't being locked out and that the password isn't set to expire or to be changed on the next logon.

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

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dlopes's picture

I saw some similar problems when using passwords that contains "@" character, since most of those are used as tokens in XML files.

As bhawver said, try a simpler password for it :)

Regards,

Daniel Lopes de Oliveira
Technical Team Leader - Endpoint Management & Mobility

Greg_Vic's picture

We recently experienced this same problem after applying the SP2 MP1 update to Altiris 7.1. Whenever we initiated a Windows deploy task, the system would boot into automation, Ghost would launch and the PC would image however any tasks after that would fail (IE the run of sysprep). I am unsure if this is the same issue you are experiencing, however here is the fix that worked for us from a Symantec support call:

Copy firm.exe from:

\Program Files\Altiris\Altiris Agent\Agents\Deployment\Task Handler\rdeploy

to

\Program Files\Altiris\Altiris Agent\Agents\Deployment\Task Handler

Once this is done, do a complete update schedule from Notification Server \ Resource Membership Update. 

Here is the support article

http://www.symantec.com/business/support/index?page=content&id=TECH198111