Altiris 7.1 sub agent can't download
Created: 09 Nov 2011 | 3 comments
Dear Support,
Please help!
Server : Windows 2008 Server R2 SP1 (With Domain)
Altiris : Altiris 7.1 SP1 (CMS)
Workstation : Windows XP SP3 (Without Domain)
The workstation installed Altiris client agent , but sub agent status is pending can't download.
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Comments
Hmmm what credentials is the
Hmmm what credentials is the Symantec agent trying to use on the client? You may have privilege issues if they designated account doesn't have admin rights on the box.
JCMR Technology - Charlotte, NC
Symantec Platinum Partner
ping NS server by Hostname or IP
Hello,
First of all verify that you can ping client from NS and NS from client using IP and hostname, also verify that NS can be reached from client by FQDN.
This is a main problem when clients are not in domain. If problem in visibility of NS from client, try to add manualy the same DNS server in client network configuration settings or use hosts file
Regards,
Dmitri
Also, check the firewall is
Also, check the firewall is disable and Windows Installer Service is enabled.
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