Altiris 7.5 Agents not reporting inventory to SMP 7.5
Altiris 7.5 Agents in my environment are not reporting inventory back to the SMP. I upgraded back in October and for the past month and a half I have had no luck in resolving the issue. Inventory is critical to our environment. Our upgrade to 7.5 was sucessful no hiccups, a couple weeks after the upgrade I started to notice that any new machine that had a new client were not reporting information, and then discovered existing machines that were reporting inventory in 7.1 are not reporting any hardware updates either. If you look in resource manager of any one of the 533 machines in our environment, any new machine added just displays basic inventory and existing clients (7.1 SP2 that existed prior to migration (screenshot below is what I see for all pre-7.5 agents which by the way are now all 7.5) The inventory info time stamp is 10/14/2013 2:18 p.m. I have a 7.5 test environment and inventory is reporting info for my test 7.5 clients. I have a counterpart that has 7.5 rolled out and his altiris clients are reporting hardware inventory. I cant move to anything else until I get inventory to report. I have a case opened with Symantec and no solutions thus far. I have a customized policy that was for 7.1 was implemnted in our environment isn't working(TECH187623). Lastly, my entire client environment is 99% Windows 7 64-bit + 1% Windows 8 64bit environment, has been this way since 7.1 SP2.
Any suggestions are appreciated.