Deployment Solution

 View Only
Expand all | Collapse all

Altiris 7.5 Deploy Image issue

  • 1.  Altiris 7.5 Deploy Image issue

    Posted Jan 14, 2014 10:52 AM

    We've recently upgraded from 7.1 to 7.5, and our deploy image tasks are no longer working.

     

    In 7.1, we would create a predefined computer (new system) and populate name, mac, and IP info.  Then we had a job that would 

    - Reboot to winpe

    - run a task to partition the disk

    - run a deploy image task to push out a windows (2008r2) image

     

    After the 7.5 upgrade, the servers reboot to winpe, but then don't successfully run any of the other tasks (partion, image, etc.)

    From the log on the winpe system, it looks like it successfully connects to the altiris server, sees that it has a predefined computer object, but then doesn't see its assigned tasks.  

    Relevant snips from the Logs:

    InitialDeployTask: Action Type = Execute Task but No Task is configured on Server. Skipping Initial deployment
    ...
    Is computer is predefined TRUE
    ...
    resourceGuidString <guid>
    ExecuteCommand.cpp Starting Client Task Agent
    No Task is configured or scheduled from Server. Skipping Initial deployment
    InitialDeployTask: Action Type = Execute Task but No Task is configured on Server. Skipping Initial deployment
    Entering into RunMessageLoop
     
    Note, I'm trying to run a task from the jobs/tasks section, since after the OS install we have it automatically push out the relevent server configs.  The logs specifically calls out that it's skipping "Initial deploymnet", which we're not using.  This worked fine in 7.1, so I'm really hoping there is a way to get this to work in 7.5.
     
    From the task results on the notification server, the following error is captured:
    CAtrsException exception, error = "Function 'Run' of task handler 'DeploymentSolutionAgent_Task' threw exception: Unhadled exception ()", OS error = 0, at line 718 re-throw at CClientTaskInstanceBase::_ExecuteTaskHandler re-throw at CClientTaskInstanceBase::_ExecuteTaskHandler re-throw at CClientTaskInstanceBase::_Execute_CheckExcept 
     
     
    How do we get the new computers that are successfully booted to winpe pick up our custom deploy jobs?  
     
     
     
     
     


  • 2.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 14, 2014 11:47 AM

    Have you installed HF2? that's got a lot of DS fixes.



  • 3.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 14, 2014 02:10 PM

    Yep, HF2 is installed, and SIM says that no updates are available.  With HF2 installed, looking at the task server, SMA, and the task server related plug-ins show as 7.5.1672.  Deployment package server, anddeployment task server handler are both still 7.5.1597.  Guessing this may be the latest version available for these since after doing a uninstall/re-install of the deployment components on the task servers, they still have the same verison.  Deployment NBS Plug-in and Deployment Solution Plug-in are both 7.5. 1599.  



  • 4.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 28, 2014 05:10 AM

    Anyone got any solution to this problem?

    I have exactly the same problem and haven't found any solution..



  • 5.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 28, 2014 10:41 AM

    We are also having this exact same issue, can anyone provide a fix?



  • 6.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 29, 2014 09:30 AM

    I think there's a default 5 minute delay set for the PE Agent to pick up Tasks.

    HF3 is out now too.



  • 7.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 29, 2014 10:17 AM

    Yeah i know about the 5min delay but that is not the problem.. PE agent picks up the job but always it returns with same error:

    An unknown exception was thrown.

    CAtrsException exception, error = "Function 'Run' of task handler 'DeploymentSolutionAgent_Task' threw exception: Unhadled exception ()", OS error = 0, at line 718 re-throw at CClientTaskInstanceBase::_ExecuteTaskHandler re-throw at CClientTaskInstanceBase::_ExecuteTaskHandler re-throw at CClientTaskInstanceBase::_Execute_CheckExcept 
     
    No matter what task i throw at my client it returns with the exact same error.. (erase disk tasks, partition disk tasks, reboot tasks, install os tasks) 
    I have installed HF3 and that fixed nothing for me. 
    It worked like a charm when i was at 7.1 but now it don't.
     
     
    2014-01-29_15-15-14.jpg
     


  • 8.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 29, 2014 11:03 AM

    We are having the same problem here. Although it is only a problem on one laptop. (Lenovo T540p). The same job works fine on all our other hardware.



  • 9.  RE: Altiris 7.5 Deploy Image issue
    Best Answer

    Posted Jan 29, 2014 11:30 AM

    Here's what ended up fixing the core issue for me.  It boils down to issues connecting to a NS from the PE env when its using an aliased name.  

    http://www.symantec.com/business/support//index?page=content&id=TECH214199

     



  • 10.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 29, 2014 11:49 AM

    We already had that stored procedure correct. So no luck here. Was the problem with just one model or device for you, or for all clients?



  • 11.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 29, 2014 12:47 PM

    For us it was all clients.  Yeah, with it just being a single client for you, it seems like a much different root problem. 



  • 12.  RE: Altiris 7.5 Deploy Image issue

    Posted Jan 30, 2014 04:00 AM

    r1s1000rr solution worked like a charm for me! Thanks alot!