Client Management Suite

We test upgraded Altiris 7.5. The software portal is available but if I want to request some software (approved) I get following page:

The messages(warnings) in the log file are below:

<event date="02/18/2014 15:39:00.1672594 +01:00" severity="2" hostName="hostname" source="Altiris.SoftwarePortal.Web.SoftwarePortalPageBase.OnPreInit" module="w3wp.exe" process="w3wp" pid="3968" thread="1068" tickCount="99823432"><![CDATA[Requested page could not be viewed: OurFQDserverName/Altiris/SoftwarePortal/UserPortal/ApprovedSoftwareConfirmationPage.aspx?PublishedSoftwareGuid=ccc3fb45-47bc-4fe2-a7d8-b4986711c86e]]></event>

Does this happen each time when you try to request software from Software Portal page?
Such problem could appear due session timeout which is by default 60 min.

Yes. each time.

Hi,

Do you have the underscore character ("_") in the name of the NS server.

regards,R

Dmitri

Hi,

No.

NS servername = sec-npcz-2

SQL servername = sql-npcz-2

regards, Pavel

I am also having this issue, but we have 7.5 in Production and only one user is getting that error. I verified he is in the database the same as other users as well as re-installed his agent, with no luck.

Thank you very much Eric for good and right tip.

Yes. When I call SW portal using .dll as above, or I used the shortcut above it works! Bingo!

Well, I have displayed the SW portal shortcuts by allowing Software Portal Plug-in Policy and use it for now.

Note: In Altiris 71 it works also when I use http://<servername>/Altiris/SoftwarePortal/UserPortal/home.aspx I can request the software (open the dialog)

So when I use the SW portal shortcut I can request software and dialog is opened succesfully

BUT it is not my victory!!!

Next issue is comming. When I request the Pre-Approved software it goes only to status Open but not to wanted Approved. So not quick delivery task is generated. Neither I am not able to change this status in Administration portal. (But it shouldn't be needed)

Here is my publishing of the SW resource.

When I request the same software again, it return naturally following error.

Use this SQL query to check if the number reached that limit requests per user.

Attachment(s)

List of Software Portal requests per user.xml   12 KB 1 version

Erick, Thanks for advice.

My second error with "open" state of the SW request has been incredibly solved by itself.

It happened most propably after SQl maintenance plan, which I have run manually, when I did special manual backup. I did nothing more and it started working.

The question which remains is about URL http://<servername>/Altiris/SoftwarePortal/UserPortal/home.aspx 

- Is it supported way how to call SW portal as well and in the Altiris is bug now?

- OR it is not supported way in 7.5?

Note: In 7.1 version it worked.