Server Management Suite

We run NS 7.5.1670 and agent is installed on 2008R2 sp1

Facing an issue with patch compliancy report, some servers show reboot required but in fact they don't.

Looking to the altiris agent logs i've found entries saying agent can't send reboot event:

<event date='11/11/2014 21:02:27.8100000 +01:00' severity='4' hostName='BPVWMTS01' source='SoftwareUpdateAgent' module='PatchMgmtAgents.dll' process='AeXNSAgent.exe' pid='1828' thread='1528' tickCount='190742' >
  <![CDATA[rebootCheck() - Reboot detected - sending reboot event to NS server]]>
</event>
<event date='11/11/2014 21:02:27.8730000 +01:00' severity='4' hostName='BPVWMTS01' source='SMFAgent_Agent' module='smfagent.dll' process='AeXNSAgent.exe' pid='1828' thread='372' tickCount='190804' >
  <![CDATA[SMF thread continue entering operation mode]]>
</event>
<event date='11/11/2014 21:02:27.9970000 +01:00' severity='2' hostName='BPVWMTS01' source='CoEventTransport::raw_SendQueued' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1828' thread='1528' tickCount='190929' >
  <![CDATA[Error copying event to queue: The process cannot access the file because it is being used by another process. (0x80070020)]]>
</event>
<event date='11/11/2014 21:02:28.0130000 +01:00' severity='2' hostName='BPVWMTS01' source='AeXNSEvent::raw_SendQueued' module='AeXNSEvent.dll' process='AeXNSAgent.exe' pid='1828' thread='1528' tickCount='190945' >
  <![CDATA[The process cannot access the file because it is being used by another process. (0x80070020)]]>
</event>
<event date='11/11/2014 21:02:28.0130000 +01:00' severity='2' hostName='BPVWMTS01' source='PatchMgmtSoftwareUpdateAgentConfiguration' module='PatchMgmtAgents.dll' process='AeXNSAgent.exe' pid='1828' thread='1528' tickCount='190960' >
  <![CDATA[Failed to send Reboot NSE - The process cannot access the file because it is being used by another process. (0x0-2147024864)]]>
</event>

What may cause this behavior?

Thank you all in advance!

Hi,

To clarify, you're saying that your Windows 2008 Server clients are reporting that they have rebooted when they haven't?

Quick quesiton: Do these clients have the correct time configured?

Next, do you see a backlog of NSE's on the client which are still waiting to be posted to the server?

Kind Regards,
Ian./

Hello, Ian, thanky for the reply,

Well, let me clarify, after update installed Server reports reboot required, which is ok. But when Server got rebooted, the revoot event is not sent.Compliancy report still show reboot required.

QA: Yes, both NS and Agent have same timezone and time settings.

No event is in the queue.

I've enabled capturing events ('OK' extension) , there is no reboot event captured. 

Ilnar.