Video Screencast Help

Altiris agent problem

Created: 09 Aug 2012 | 1 comment

Hi

 

Can some one help me please, when i install the agent on the clients it says the agent not initilized and theres no comunication with the NS.

Im installingthe agent on Windows server 2008 R2 standard

Here is the log:

 

Thanks

 

4    07/08/2012 16:09:13    Unrecognised command line parameters: /register    AeXInstallHelper    AeXAgentUtil.exe    AeXAgentUtil.exe
4    07/08/2012 16:09:07    Unrecognised command line parameters: ?    AeXInstallHelper    AeXAgentUtil.exe    AeXAgentUtil.exe
4    07/08/2012 16:08:16    Next policy request from server S01SGRL0000SER3 will be at 2012-08-07 16:11:16, in 3 minutes    ServerSettings    AeXNSAgent.exe    AeXNSAgent.exe
1    07/08/2012 16:08:16    RequestPolicies failed: Invalid data received in HTTP response. Expected 1237 bytes, received 0 (-2147024883)    ConfigServer    AeXNSAgent.exe    AeXNSAgent.exe
2    07/08/2012 16:08:16    Invalid data received in HTTP response. Expected 1237 bytes, received 0 (-2147024883)    CoNetworkTransport(258)    AeXNetComms.dll    AeXNSAgent.exe
2    07/08/2012 16:08:16    Post to 'HTTP://S01SGRL0000SER3/Altiris/NS/Agent/CreateResource.aspx' failed: Invalid data received in HTTP response. Expected 1237 bytes, received 0 (-2147024883)    AeXNetworkTransport    AeXNetComms.dll    AeXNSAgent.exe
1    07/08/2012 16:08:16    403 - Forbidden: Access is denied.    HttpRequest::hasError    AeXNetComms.dll    AeXNSAgent.exe
4    07/08/2012 16:07:57    CTAgent::GetAgentStatus() not ready.    Client Task Agent    client task agent.dll    AeXNSAgent.exe
4    07/08/2012 16:07:55    CTAgent::GetAgentStatus() not ready.    Client Task Agent    client task agent.dll    AeXNSAgent.exe
4    07/08/2012 16:07:53    TaskStatusCollector not attached. Task status not ready.    Client Task Agent    client task agent.dll    AeXNSAgent.exe

2012-08-07 15:53:24: Symbolic link between 64 and 32 bit registry views either created or not required.
2012-08-07 15:53:24: Remote Installation Service build (7,0,0,25)
2012-08-07 15:53:24: Started as service: Symantec Management Agent Installation Service
2012-08-07 15:53:24: Install arguments saved.
    Source URL: HTTPS://S01SGRL0000SER3/ALTIRIS/NS/NSCap/bin/Win32... Client Package/AexNSC.exe
    Legacy Agent Package:
    Server Name: S01SGRL0000SER3
    NS Web: HTTPS://S01SGRL0000SER3/ALTIRIS
    Install Path:
    Download Chunk Size: 1024
    Download Pause Interval: 25
    Show Tray Icon: YES
    Show Start Menu: NO
    Use Proxy Preconfig: NO
    Register Diagnostics: NO
    Log Enabled: YES
    Enable "Add/Remove": YES
    Uninstall: NO
    Extra Parameters: ?
2012-08-07 15:53:24: Sending 'Remote Install Started: Success' message to 'HTTPS://S01SGRL0000SER3/ALTIRIS'.
2012-08-07 15:53:31: Send Event failed: URL HTTPS://S01SGRL0000SER3/Altiris/NS/Agent/PostEvent..., Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:31: Sending 'Checking Prerequisites: Success' message to 'HTTPS://S01SGRL0000SER3/ALTIRIS'.
2012-08-07 15:53:32: Send Event failed: URL HTTPS://S01SGRL0000SER3/Altiris/NS/Agent/PostEvent..., Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:32: Requirements check:
Required: Windows XP or above
Detected: Windows Server 2008 R2 Standard - 6.1 Service Pack 1
Required: Windows XP or above
Detected: Windows Server 2008 R2 Standard - 6.1 Service Pack 1

Requirements met OK.
2012-08-07 15:53:32: Sending 'Checked Prerequisites: Success' message to 'HTTPS://S01SGRL0000SER3/ALTIRIS'.
2012-08-07 15:53:32: Send Event failed: URL HTTPS://S01SGRL0000SER3/Altiris/NS/Agent/PostEvent..., Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:32: Downloading agent installer from URL: HTTPS://S01SGRL0000SER3/ALTIRIS/NS/NSCap/bin/Win32... Client Package/AexNSC.exe
2012-08-07 15:53:32: Sending 'Starting Download: Success' message to 'HTTPS://S01SGRL0000SER3/ALTIRIS'.
2012-08-07 15:53:33: Send Event failed: URL HTTPS://S01SGRL0000SER3/Altiris/NS/Agent/PostEvent..., Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:33: Download file failed: URL HTTPS://S01SGRL0000SER3/ALTIRIS/NS/NSCap/bin/Win32... Client Package/AexNSC.exe, Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:33: Retrying download...
2012-08-07 15:53:38: Download file failed: URL HTTPS://S01SGRL0000SER3/ALTIRIS/NS/NSCap/bin/Win32... Client Package/AexNSC.exe, Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:38: Retrying download...
2012-08-07 15:53:43: Download file failed: URL HTTPS://S01SGRL0000SER3/ALTIRIS/NS/NSCap/bin/Win32... Client Package/AexNSC.exe, Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:43: Sending 'Finished Download: Failed' message to 'HTTPS://S01SGRL0000SER3/ALTIRIS'.
2012-08-07 15:53:43: Send Event failed: URL HTTPS://S01SGRL0000SER3/Altiris/NS/Agent/PostEvent..., Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:43: Failed to download agent installer from URL: HTTPS://S01SGRL0000SER3/ALTIRIS/NS/NSCap/bin/Win32... Client Package/AexNSC.exe
2012-08-07 15:53:43: Sending 'Remote Install Finished: Failed' message to 'HTTPS://S01SGRL0000SER3/ALTIRIS'.
2012-08-07 15:53:44: Send Event failed: URL HTTPS://S01SGRL0000SER3/Altiris/NS/Agent/PostEvent..., Error Code: 10061, Error Description: Error 10061 (No description available)
2012-08-07 15:53:44: Service work complete.
 

Comments 1 CommentJump to latest comment

JSpur's picture

We are going to need a little more information from you.

Lets start by asking, how are you trying to install the agent?

Does the Application ID have admin access to the client (I'm assuming you are trying to push the agent)?

 

All of these are bad but without knowing how you are trying to do the install I am limited on what action to take.

403 - Forbidden: Access is denied.

Unrecognized command line parameters

Failed to download agent installer from URL