Altiris Client Service not responding or missing ???? I need help

epickering's picture

Does anyone know why the Altiris Client Service stops running on some of my computers.  We have enough licenses to support our network.  I have several pcs that dont show being turned on.  When i connect to the pc and goto windows explorer / program files / altiris / aclient   and then have to relaunch the aclient.exe

I have upgraded all computers to version 6.9.366 x86

I would appreciate anyones input

Thanks

Eric Pickering
IT Help Desk Manager
First Federal Banks

epickering@first-fed.com

mgarza896's picture

It happens all the time to us too

Same here.  I usually use the sc command to restart the Aclient service remotely.

sc \\remote_computer query aclient - to see if the Aclient service is started or stopped on the remote computer.
sc \\remote_computer stop aclient - stops the Aclient service on the remote computer.
sc \\remote_computer start aclient - starts the aclient service on the remote computer.

Here is a link to the Microsoft KB - support.microsoft.com/kb/251192

epickering's picture

calling altiris

we are gonna call altiris to find out the fix.  I will keep you posted