Client Management Suite

The button to create new software has vanised from the top of the Software Catalog screen.

Maybe related, under the Installed Software screen the option to show Newly discovered software has also gone.

Anyone seen this before?

Thanks, Darren

Hi Daren,

May I ask you to provide more information, which Software Management and Activity Center version are installed on your environment.

Do you seen those buttons on this environment before?

What steps you perform before you find that this buttons are gone?

Yes, actually, I have seen this before.  I'm assuming you have Acitivity Center 7.1 SP1 HF2 installed?  What security role are you logged in under?  In HF2, Activity Center introduced new security priveleges and the role you are logged in under doesn't have the Define Software Product Inventory Filters and possibly the Create Software Products priveleges.

The buttons have been there until very recently, I did have a consultant onsite 2 weeks ago for training and he did say he was going to install an update to speed the console up a bit.

He installed Altiris_ActivityCenter_7_1_sp1_hf2_x64.msi

Not sure where to find the exact version installed now

Software Management version is 7.1.1443

I'm logged in with a user who is member of Symantec Administrators

Oh yeah, Symantec Administrators don't have rights to Create Software anymore.

Is there anyway to fix this it doesn't allow me to edit it.

Run the attached script to fix this.  It will iterate through all of those new Software Management privileges and ensure they have been added to the Symantec Administrators Role.

Steps:

1. Unzip the attachment and copy UpdateSymcAdminRole.cs to C:\Program Files\Altiris\Notification Server\Bin.
2. Use 'Run as Administrator' on a command prompt
3. 'cd' to C:\Program Files\Altiris\Notification Server\Bin
4. Run 'Nscript.exe UpdateSymcAdminRole.cs'

The script will output status to the command prompt console and will indicate which privilges are already added and which are not (fixing them along the way).  Running it again to make sure it fixed everything is OK.

Attachment(s)

UpdateSymcAdminRole.zip   1 KB 1 version

This is the error I get when I run the script:

D:\Program Files\Altiris\Notification Server\Bin>nscript updatesymcadminrole.cs
Checking Symantec Administrators role...
Unable to grant software privileges to SYMC Administrators role Value cannot be null.
Parameter name: privilege

StackTrace:   at Altiris.NS.Security.SecurityPrivilegeManager.GetMembers(Privilege privilege)
   at UpdateComponentState.DoUpdate()

Done!

I have

• Activity Center 7.1.127
• Altiris Console 7.1.6797
• Software Management 7.1.6797

I got the same error with that script.

In the end I create a new group and gave that the required permissions and added users to that.