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Altiris database pointers issue

Updated: 22 May 2010 | 1 comment
edandrew's picture
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I believe this issue is with our Notification Server database. Starting yesterday each time a new machine is registered and has the Altiris Agent installed that new machine "steals" the pointers of a group of 4 or 5 other machines. For example if I right click on any of the machines in the Altiris console and select Resource Manager it brings up a window for the newest registered machine no matter what machine is selected.

So far I have restarted my browser, computer, the Altiris database, and the server. Has anyone else experienced this bug on one like it?

Thanks and please let me know if you would like more information.

-Andy

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mgarza896's picture
20
May
2009
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Couple of quick questions

Were these computers imaged from the same image?
     If yes, was the Altiris Agent installed on the computer that the image was made from.

The reason I ask these questions is that it kind of sounds like a duplicate GUID issue.  I would delete the offending computers out of the NS resources and run the following vbscript on the workstations: 

<Start of Script>
'vbscript Change GUID then force client to update configuratin and send basic inventory
Dim WshShell
Set WshShell = WScript.CreateObject("WScript.Shell" )
Dim TypeLib, sNewGuid
Set TypeLib = CreateObject("Scriptlet.TypeLib" )
sNewGUID = TypeLib.Guid
Set TypeLib = Nothing
sNewGuid = left(sNewGUID, len(sNewGUID)-2)
' wscript.echo " # Guid Generated " + sNewGuid
WshShell.RegWrite "HKLM\Software\Altiris\Altiris Agent\MachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Altiris\Client Service\NSMachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Altiris\eXpress\MachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Altiris\eXpress\NS Client\MachineGuid" ,sNewGuid, "REG_SZ"
WshShell.RegWrite "HKLM\SOFTWARE\Computing Edge\Notification Server\MachineGuid" ,sNewGuid, "REG_SZ"

Dim client
Set client=WScript.CreateObject ("Altiris.AeXNSClient" )
ignoreBlockouts=1
sendIfUnchanged = 1
client.SendBasicInventory sendIfUnchanged, ignoreBlockouts
client.UpdatePolicies ignoreBlockouts
<End of Script>

This script will make the workstation reset its GUID and report back in.  This should clear up the issue.

Hope this helps