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In Altiris, deleted inventory does not show up in "Operating System" Report after re-sending basic inventory from client

Created: 13 Sep 2012 • Updated: 14 Sep 2012 | 2 comments
This issue has been solved. See solution.

In Altiris, deleted inventory does not show up in "Computer Summary" Report (Located at "discovery and inventory" > "inventory" > "cross-platform" > "operating system" > "computer summary" ) after re-sending basic inventory from client.

Here is what i have done.

  • find the computer listed on Computer Summary Report
  • Delete the computer from "Managed" > "Computers"
  • find the computer has removed from the report
  • Force sending basic inventory from thr deleted computer and it shows up in "Managed" > "Computer"
  • Force running NS.Daily from Schedule Task
  • Still cannot find the computer in the Computer Summary Report

How can i add the computer back to the Computer Summary Report?

Please help.

Comments 2 CommentsJump to latest comment

Andrew Bosch's picture

Just Basic Inventory isn't enough to show computers in that report - a full inventory (hardware and software) needs to run before results show up.

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Sr. Principal SQA Engineer
Symantec

SOLUTION