In version 6 of HelpDesk it is not possible. I do not know the new version - 7.

 I've seen cases where inline images have worked, and a fair few which have not. If you mailserver is exchange, it seems to do the 'right' thing as far as the Altiris helpdesk is concerned and embedd the images in a format which the Helpdesk can splice out. I've seen Lotus systems which seem to embed the signature header OK, but then fail to embed the images in a way which the helpdesk likes.

For example, this type of multipart embedding does not appear to work (From Lotus Notes),

...
...
<img src=cid:_1_06E11AB406E1186000409E6F80257678>
--=_alternative 00409E6F80257678_=--
--=_related 00409E6F80257678_=
Content-Type: image/gif
Content-ID: <_1_06E11AB406E1186000409E6F80257678>
Content-Transfer-Encoding: base64
R0lGODlhBwFGAecAAP///9DQyAAAAICAgEBAQOjw8KDI8AggaLCwqEhooHCQwHh4wNjY2FBwqGiI
bA34MOLEihczbuz48eCAADs=
--=_related 00409E6F80257678_=--

But this type does (using exchange),

...
...
<img src=3D"cid:_1_06E364B006E3625C0040670B80257678">
</body>
</html>

--_000_C6450F13D9A10340A5FB04189994D8A61D599F9930EXMBX05adoako_--
--_004_C6450F13D9A10340A5FB04189994D8A61D599F9930EXMBX05adoako_
Content-Type: image/gif; name="ATT00001.gif"
Content-Description: ATT00001.gif
Content-Disposition: inline; filename="ATT00001.gif"; size=11816;
creation-date="Tue, 24 Nov 2009 11:43:31 GMT";
modification-date="Tue, 24 Nov 2009 11:43:31 GMT"
Content-ID: <_1_06E364B006E3625C0040670B80257678>
Content-Transfer-Encoding: base64
R0lGODlhBwFGAecAAP///9DQyAAAAICAgEBAQOjw8KDI8AggaLCwqEhooHCQwHh4wNjY2FBwqGiI
bA34MOLEihczbuz48eCAADs=

--_004_C6450F13D9A10340A5FB04189994D8A61D599F9930EXMBX05adoako_--

Hi UltraMagnus,

Are you using Exchange? I think the reason why inline images work when you have an Exchange server is because Exchange is a strange hybrid of MTA (Mail Transport Agent) and automated MUA (Mail User Agent) . It doesn't just transport e-mail messages, it renders them down and parses them first. From there it  reconstructs the equivalent e-mail message from the parsed data which it then passes it on to the user's e-mail interface or another system.

Odd I know, but its just the way exchange works. The plus side for the Altiris Helpdesk is that no matter how your email clients embed inline images, Exchange will reconstruct it nicely before passing it on. There are of course downsides in other areas for Exchange's MUA behaviour, but put that aside for the sake of this discussion.

Kind Regards,
Ian./