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Altiris IT Managment Suite 7.1 sp2 mp1

Created: 05 Mar 2013 • Updated: 07 Mar 2013 | 8 comments
This issue has been solved. See solution.

Hi All,

I,m having a very annoying problem installing IT managment.

I have windows 2008 R2 and install the symantec installation Manager, all good.

Then, inside installation manager, select Altiris IT Managment Suite 7.1 SP2 MP1

Installed all pre-requisites, all ok.

BUT, i get the error saying that, ASDK installation verification failed, and cannot proceed with software installation.

I Have already installed the server from zero two times, but result is always the same, cannot proceed because of ASDK verification.

already tried to install ASDK but same result......

Please help.

Thanks in advance,

Regards,

Nuno Silva

Operating Systems:

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andykn101's picture

Try and find the diagnostics msi under the SIM directory and install that manually. Then run the logviewer before you run SIM and see if there is a better error message visible.

Or you could just look in the log files SIM creates.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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@nkit's picture

Hi Nuno,

Please check the installation steps described in below article -

http://www.symantec.com/connect/blogs/altiris-71-s...

Thanks,

Ankit Shrivastava

Nuno P Silva's picture

thanks for your reply,

sorry, but i cannot to anything because this is a pre-requisite check. file attached, sorry but is in Portuguese. also cannot install any other product from installation manager because always give this, even if i try to install Administrator SDK, the problema is the same. installation should be simple once all pre-requisits are installed.

Cheers,

Capture.PNG
andykn101's picture

 Did you try the suggestion in my post? If you haven't got the diagnostics msi downloaded yet, select create installation package and it will be downloaded, you can then install it manually and run the LogViewer while SIM runs next time.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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Nuno P Silva's picture

Altiris Log Viewer installed and running

Nothing Happen :( maybe because this happens during the validation not the real installation?

Cheers,
Nuno

Nuno P Silva's picture

i have many symantec products and never had this type of issue....

reinstalled server again, all ok, download instalation manager, installed pre-requisites.
installation verification ASDK error again...

sorry, i'm sure not doing anything wrong!!

troubleshooting will continue.....

cheers,
Nuno

andykn101's picture

I thought the SIM logs appeared in the LogViewer, maybe you can find them manually.

or you can try and skip Install Readiness Checks:

Create a DWord called IgnoreInstallPrerequisites and set the value to 1 under : HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM.

Add the key HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\InstallReadinessCheck\ to the registry. Create a DWord called EnableNextbutton and set the value to 1.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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SOLUTION
Nuno P Silva's picture

Great!! it worked!

I dont know what will happen next with ASDK since this is a "Bypass", but is definitely the solution.

Thank's Andykn101

Best Regards.
Nuno