Deployment Solution

PLATFORM

Deployment Solution 7.6 on a Windows Server 2008 R2 VM.

ISSUE

The VM was shutdown without any warning or prompt due to an error on the ESX host.  Even though the server was able to be brought back up, we had several issues with DS:

The console isn't responding.

Agents aren't connected to the NS.

Services on the NS won't start up (e.g. Altiris Object Host Service).

Atrshost.exe is throwing crash errors in the log viewer.

STEPS TAKEN SO FAR

Attempted to start / restart services.  Some services wouldn't start, such as Altiris Object Host Service.

Restarted IIS.

Rebooted server.

...NO CHANGE...

Next, I noticed the coresettings.config file was empty so I restored it from a backup.

Then the console started responding and agents connected to the NS.

Altiris Object Host Service will still not start.

Agents are still unable to connect to the task server.

Next, I ran a repair on task server...no change.

Uninstalled task server.

Rebooted the NS.

Installed task server.

Now, Altiris Object Host Service is missing altogether.

I'm out of ideas.  Any help is greatly appreciated.

I had a similar problem a few years ago on 7.0 and fixed it thus:

1. Uninstalled Task Server (D:\program files\altiris\Notification Server\NSCap\bin\win32\x86\ClientTaskManagement\ServerPackage\) TaskServerSetup.exe and select remove. Then run:

sc delete atrshost
sc delete ctdataloader

            and reboot

2. Run taskServerSetup again, select Custom install, change path to D: and …\altiris\TaskManagement.

3. Expand the subcomponents and select all except Altiris http.

4. Change “Log On As” for the Altiris Client Task Data Loader” service and “Altiris object Host Service” service to domain\AppIdentity and restart

5. In IIS Admin edit Directory Security of Altiris/ClientTaskServer and select

• “Enable Anonymous Access”
• “Integrated Windows authentication”
• “Basic authentication…”

Andykn101,

Thank you for your response.  I have tried reinstalling task server several times to no avail.  I did have to manually delete atrshost and ctdataloader each time before I was able to uninstall it.  The install did not have an option for Altiris http.  I assume that is due to version differences (I am running 7.6).  I also tried changing the "Log On As" for the two task services, with no change.  The only one of your steps I did not attempt was #5, the IIS edits.

However, since there were several hot fixes available, I decided to apply them.  After going through that process, task server started functioning.  However, it broke PXE.

Reinstalling NBS fixed PXE so I am up and running again.

Thanks again for your help!