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Altiris Patch Management 6 scheduled updates stopped working

Created: 28 Jun 2012 | 1 comment

The Altiris Patch Management scheduled updates for my client machines have stopped working.  They have been working fine for YEARS and now last month on some machines and this month on almost all of 156 machines they are not working.  I have not changed the policies.  I have multiple groups, some have a policy that installs immediately when the schedule kicks them off and others are set up to wait 168 hours (7 days) with a user prompt to install before doing the updates if the time expires (in order to allow users to perform a graceful shutdown of the application running on the servers before the patches are installed).  This month the patches all say that they are scheduled, but they aren't ever being installed.  For a bunch of locations, I connected to the client and manually kicked off the update cycle.  When I did that, the system showed the prompt for the users to click on the button to install the updates.  However, many of those prompts have since disappeared but the updates have not installed.  I'm at a complete loss.  Last month I turned on automatic updates of the Altiris Agents but I was assured that doing so would NOT affect my installations other than addressing bugs that had been fixed.  Is there something I need to do get updates working again after an agent update?  Can it be done remotely without restarting the computers?

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Roman Vassiljev's picture

 Hello MarathonDan,

Could You please provide some additional details related to your setup?
- What is the version of Agent (before and after updating)?
- What is the version of Software Update Agent?
You can check it clicking About button in Altiris Agent and then switching to Altiris Agent Details tab.

Could you please also attach XML files located in folder 'Client Policies'. Folder 'Client Policies' is located in Altiris Agent installation directory.

Thank You,
Roman