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Altiris Patch Management 7.1 for Windows - Installing Service Packs

Created: 24 Oct 2012 • Updated: 25 Oct 2012 | 2 comments
This issue has been solved. See solution.

I need to make sure I understand something about Altiris Patch Management 7.1 sp2.

I only have Patch Management and I do not have the full Client Management Suite.  In particular, I do NOT have software management.

Using Patch Management for Windows, I can see the Service Pack bulletins from Microsoft.  For example "SBS-windows6.1-KB976932" with a severity of "unclassified" is in the Patch Remediation Center.

Here is the problem.  When you run compliance reports, there is not a way to show service packs vulnerable.  I think this is true for all of the severity = unclassified bulletins.

Since these bulletins do not show as a vulnerability, is there really a way to deploy the patch to a machine using Patch Management?

Without Software Management, I cannot really think of a valid way to distribute the bulletin.  Even if I create a policy and target it to a machine that needs the service pack, nothing happens (probably because there is not "vulnerability" per se).

When I look in the 7.1 Patch Management users guide it says you CAN deploy the service packs with Patch Mgmt.  I cannot figure this out.

Can someone set me straight?  Am I doing something wrong or do I simply need to buy the Software Management piece to get the ability to deploy the "unclassified" bulletins?

Thank you,


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Dmitri_Gornev's picture

Hi Scott,

it should be possible to install Service Pack with Patch Management.

May you clarify what do you get in Windows Compliance by Bulletin report? See example below:

scott.c.walker's picture


You are correct.  I could not get this to work and then I tried again on another machine and it worked.  I think it had something to do with this particular machine I was trying.  I didn't see the vulnerability in the report but now looking, I do see it.  This is so relieving.

Thank you,  I think I am in business!!!