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Altiris report showing two MS Office version in the same machine.

Created: 27 Dec 2012 • Updated: 13 Dec 2013 | 5 comments
This issue has been solved. See solution.

Hi Guys. Please, I need help to know why the Altiris Report is showing two MS Office version in the same machine. Where the Altiris take this information in a machine with Win XP and where the Altiris take this information in a machini with Win 7? For example, a machine with MS Office 2007, I remove that MS Office version and I install the MS Office 2010. When I receive the report this machine, show me that I have two MS Office installed in this same machine. Thank you.

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AngelD's picture

Which report are you referring to or did you create your own?

Sally5432's picture

7.1 SP1 has this annoying bug where old/uninstalled software doesn't get removed from software reports (rumored to be fixed in 7.5).

Try creating this script as a task and running it on the machine (or manually delete the 2 files)

 

if exist "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\data\softwarecache.xml" del "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\data\softwarecache.xml"
 
Then on same machine run a Gather inventory (software only is fine).  
 
See if that gets rid of the old version in machine info.
 
I have a managed policy for all of my machines that every 2 weeks runs the delete software cache script above and then does a software only inventory update in order to try to keep my software inventory info cleaned up.  This was recommended by support.

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SOLUTION
EMercado's picture

Is this bug in 7.1 SP1 documented? Does running a Full Inventory not correct the issue?

Sally5432's picture

Support knew about it when I put a ticket in months ago.  Here's a similar prior thread.  Full inventory doesn't correct issue, at least when I was testing back originally.

https://www-secure.symantec.com/connect/forums/how...

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