Altiris Serial Number Plus has encountered a problem and needs to Close (NS6)
I am having an issue with new Dell E6530 systems and inventory gathering. Dell just released this model a few months ago and this is when the problem started. Our machines for the E6530 are being imaged with XP and our internal applications. This image is an existing image and was not changed for the E6530, we just install the drivers after the image has been loaded. Currnetly we have many versions of the Dell lattitude D and E series in our enviroment that work with no issues. If i install this same image on a E6520 or older, there is no issue. This is only happening iwth the E6530 and the other 4000 units in our environment are not having this issue.
Here is the issue:
When inventory runs, i get "Altiris Serial Number Plus has encountered a problem and needs to close". This happens with custom or predefined inventory. The "Click Here" information names "sndata2.exe" as the culprit. I have tried replacing the aexsnplus.exe as well as the sndata2.exe with copies from a known good system with no luck. Checked the knowledgebase and found this article http://www.symantec.com/docs/TECH13012 and followed the solution but it didnt help. I have also been working with Symantec Support but they have not found a solution either.
Has Anyone seen this problem and do you have any ideas on how to fix it?