ServiceDesk

 View Only

  • 1.  Altiris ServceDesk 7.0 MR2 performance issues when creating a ticket

    Posted Mar 08, 2011 11:38 AM

    My company is implementing Altiris ServiceDesk 7.0 MR2 and we are encountering extremely slow performance when submitting an incident (advanced) or assigning hardware to a specific incident using the add/view equipment. We' currently have this running on a Windows 2008 Server x64 using 16GB of Ram which is more than sufficient. If you take a look at the screenshots a blank window seems to hang when clicking on "Submit Incident (Advanced)" or "Add/View Equipment". Any assisatnce with this qwould be greatly appreciated. Thank you.

     

    submit incident

     

    add/view equipment



  • 2.  RE: Altiris ServceDesk 7.0 MR2 performance issues when creating a ticket

    Posted Mar 08, 2011 01:45 PM

    Try and IIS reset on your notification server  and Service desk server



  • 3.  RE: Altiris ServceDesk 7.0 MR2 performance issues when creating a ticket

    Posted Mar 08, 2011 03:48 PM

    Take a look at Symantec Tech Article TECH122138 "How can I improve the load times for the Advanced Incident Templates". That should help for the Advanced Incident template load times. Im' not sure about the "Add/View Equipment" however.



  • 4.  RE: Altiris ServceDesk 7.0 MR2 performance issues when creating a ticket

    Posted Mar 08, 2011 04:23 PM

    http://www.symantec.com/connect/forums/utilization-three-different-application-pools

     

    I have seen numerous posts about this, but have not tried it myself, yet.

    I noticed that TECH122138 is the same information as what I linked.

     

    Larry