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Altiris Service Desk ticketing pattern need to be changed

Created: 04 Jun 2013 | 1 comment
Nagaraj Kukke's picture

Hi Support,

Is it possible to change Altiris Service Desk ticketing number pattern need to be changed.

Operating Systems:

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reecardo's picture

If this is pre 7.5, where the flows can be modified, you can change this in the Reporting tab of the Project Properties. You can modify the prefix to change from IM- to whatever you wish.

I'm unsure if this can be adjusted in 7.5+