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Altiris SW Delta Inventory - Add/Remove Programs

Created: 31 Jan 2013 • Updated: 01 Feb 2013 | 5 comments
This issue has been solved. See solution.

I found the following issue with SW Delta Inventory (Deafult options):

When adding a new program followed by SW Delta Inventory Task: the new program appears in Resource Manager/Licensed Programs

However when removing a program followed by SW Delta Inventory Task: the old program still appears in Resource Manager/Licensed Programs

 

In other words: the SW Delta Inventory Task updates new programs, it does NOT update removed programs.

 

The FULL Inventory Task however does update the list correctly (i.e. it does NOT show removed programs)

 

My server/client versions are the latest:

CMS 7.1 SP2 MP1 Rollup 2

Altiris Inventory Agent (Version=7.1.7860)

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mclemson's picture

Correct--this is by design.  Delta is an incremental inventory: it adds new information to the existing inventory.  Full inventory rebuilds the inventory, starting from nothing and adding data.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

SOLUTION
NoNov's picture

OK then. I guess I'll have to run my Full Inventory more frequently in order to have more accurate reporting.
Thanks!

mclemson's picture

Instead of running a full inventory more often, which is not recommended due to the processing and data burden on your clients and your Notification Server, you should probably create a new Inventory policy which only runs to gather Add/Remove Program data, but which is a full (not delta) inventory.  It's a full (as in totally rewrite the data class) inventory, but not a full (as in everything--every data class) inventory.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

mclemson's picture

Manage > Policies, expand Discovery and Inventory, right-click Inventory and choose New > Inventory Policy.  Uncheck Hardware.  Apply to computers and assign a schedule (e.g. scheduled time, 10 p.m., repeat daily).  This will update the AddRemoveProgram data class and also InstalledSoftware.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com