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Altiris system Management Console - Snapshot - Cant Select Drives to backup

  • 1.  Altiris system Management Console - Snapshot - Cant Select Drives to backup

    Posted Feb 15, 2013 04:22 AM

    Hi Guys,

    I have Symantec System Management Platform 7.1 SP2 MP1.1, Symantec System Recovery 2013

    I have everything working and snapshots are being performed in accordance with my policy.

    I have one server that i only wish to backup one drive yet when i go ito the policy and click "Drives : All Drives on Selected computers" i get the below error in the new window that pops up :

    Symantec System Recovery 2013 Management Solution

    "An unexpected error has occured in the application. For further details, see Altiris Log Viewer."

     

    I have checked the Log Viewer and these are the erros that appear when i try and click on "All Drives on Selected computers"

     

    Log File Name: C:\ProgramData\Symantec\Symantec Agent\Logs\Agent.log
    Priority: 2
    Date: 15/02/2013 05:33:22
    Tick Count: 36820296
    Host Name: SERVER NAMEProcess: AeXNSAgent.exe (4828)
    Thread ID: 5668
    Module: AeXNetComms.dll
    Source: AeXNetworkTransport
    Description: Get 'http://"SERVERNAME"/Altiris/AeXMonitor/Agent/AgentService.asmx/GetAgentConfigChangesByGuidAndHash?guid=CMS-LON-APP1 (ff8d6e7b-40e1-4f01-8d6a-53738a01ae29)&force=true&checksum=0' failed: Invalid data received in HTTP response. Expected 2907 bytes, received 0 (-2147024883)
     

     ></event>
    <event date="Feb 15 09:10:51 +00:00" severity="1" hostName="CMS-LON-APP1" source="global.asax" module="w3wp.exe" process="w3wp" pid="6008" thread="3" tickCount="49868703"><![CDATA[Unhandled exception.  Type=System.ArgumentNullException Msg=Value cannot be null.
    Parameter name: input
    StackTrace=
       at System.Text.RegularExpressions.Regex.IsMatch(String input)
       at Symantec.BackupSln.Web.PolicyDrivesDyn.Page_Load(Object sender, EventArgs e)
       at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
       at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
       at System.Web.UI.Control.OnLoad(EventArgs e)
       at System.Web.UI.Control.LoadRecursive()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    **CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.8400.0&language=en&module=0wXZ+dbwnK6i5ne1iXT8/3ZC57DlFoAbEnKjDhXZCCgbMQXeP0kvmoy4CGk8/Gak&error=1052612286&build=**CEDUrlEnd**
    ]]></event>
    <event date="Feb 15 09:14:01 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Collection.PolicyChangeCollectionUpdateSchedule.OnSchedule_Impl" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="113" tickCount="50058859"><![CDATA[Policy Update Schedule was last run on 15/02/2013 09:09:30]]></event>
    <event date="Feb 15 09:14:01 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Collection.PolicyChangeCollectionUpdateSchedule" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="113" tickCount="50058859"><![CDATA[Collection update: No policies changed since last collection update. Not updating collections.]]></event>
    <event date="Feb 15 09:14:01 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Collection.DeltaCollectionUpdateSchedule" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="5" tickCount="50058906"><![CDATA[Delta collection update: 4 resource(s) have changed since last delta collection update schedule run. Updating 105 of 513 collections.]]></event>
    <event date="Feb 15 09:14:24 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Targeting.ResourceTargetDeltaUpdateSchedule.OnSchedule" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="5" tickCount="50081531"><![CDATA[Resource Target Delta Update: 38 target(s) have changed.]]></event>
    <event date="Feb 15 09:14:29 +00:00" severity="4" hostName="CMS-LON-APP1" source="Symantec.BackupSln.Policies.BackupPolicy.OnBuildClientConfigXml2" module="w3wp.exe" process="w3wp" pid="6008" thread="36" tickCount="50086531"><![CDATA[Policy 12a19fd7-d931-4887-9571-1bab971665e7 is being assigned to a6062d9c-858a-42b6-b2bb-67f09df1b82b]]></event>
    <event date="Feb 15 09:14:56 +00:00" severity="4" hostName="CMS-LON-APP1" source="Symantec.BackupSln.Policies.BackupPolicy.OnBuildClientConfigXml2" module="w3wp.exe" process="w3wp" pid="6008" thread="37" tickCount="50114109"><![CDATA[Policy a9f2b3b7-fdfc-467d-a67f-f54d180bf696 is being assigned to 23e14f73-967e-4bde-b092-3f91af95accb]]></event>
     

    I have restarted the Server multiple times, if anyone has any ideas or things to try please let me know.

     

    Many thanks,

    John

     



  • 2.  RE: Altiris system Management Console - Snapshot - Cant Select Drives to backup

    Posted Feb 19, 2013 10:33 AM

    This is now resvoled.

    Thanks



  • 3.  RE: Altiris system Management Console - Snapshot - Cant Select Drives to backup

    Posted Feb 19, 2013 10:54 AM

    What you have done to resolve it, share the same step so in future if anyone have same issue it can help.