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Altiris system Management Console - Snapshot - Cant Select Drives to backup

Created: 15 Feb 2013 • Updated: 15 Feb 2013 | 2 comments
Johnflatley's picture

Hi Guys,

I have Symantec System Management Platform 7.1 SP2 MP1.1, Symantec System Recovery 2013

I have everything working and snapshots are being performed in accordance with my policy.

I have one server that i only wish to backup one drive yet when i go ito the policy and click "Drives : All Drives on Selected computers" i get the below error in the new window that pops up :

Symantec System Recovery 2013 Management Solution

"An unexpected error has occured in the application. For further details, see Altiris Log Viewer."

I have checked the Log Viewer and these are the erros that appear when i try and click on "All Drives on Selected computers"

Log File Name: C:\ProgramData\Symantec\Symantec Agent\Logs\Agent.log
Priority: 2
Date: 15/02/2013 05:33:22
Tick Count: 36820296
Host Name: SERVER NAMEProcess: AeXNSAgent.exe (4828)
Thread ID: 5668
Module: AeXNetComms.dll
Source: AeXNetworkTransport
Description: Get 'http://"SERVERNAME"/Altiris/AeXMonitor/Agent/AgentService.asmx/GetAgentConfigChangesByGuidAndHash?guid=CMS-LON-APP1 (ff8d6e7b-40e1-4f01-8d6a-53738a01ae29)&force=true&checksum=0' failed: Invalid data received in HTTP response. Expected 2907 bytes, received 0 (-2147024883)


<event date="Feb 15 09:10:51 +00:00" severity="1" hostName="CMS-LON-APP1" source="global.asax" module="w3wp.exe" process="w3wp" pid="6008" thread="3" tickCount="49868703"><![CDATA[Unhandled exception.  Type=System.ArgumentNullException Msg=Value cannot be null.
Parameter name: input
   at System.Text.RegularExpressions.Regex.IsMatch(String input)
   at Symantec.BackupSln.Web.PolicyDrivesDyn.Page_Load(Object sender, EventArgs e)
   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
**CEDUrlStart** :**CEDUrlEnd**
<event date="Feb 15 09:14:01 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Collection.PolicyChangeCollectionUpdateSchedule.OnSchedule_Impl" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="113" tickCount="50058859"><![CDATA[Policy Update Schedule was last run on 15/02/2013 09:09:30]]></event>
<event date="Feb 15 09:14:01 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Collection.PolicyChangeCollectionUpdateSchedule" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="113" tickCount="50058859"><![CDATA[Collection update: No policies changed since last collection update. Not updating collections.]]></event>
<event date="Feb 15 09:14:01 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Collection.DeltaCollectionUpdateSchedule" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="5" tickCount="50058906"><![CDATA[Delta collection update: 4 resource(s) have changed since last delta collection update schedule run. Updating 105 of 513 collections.]]></event>
<event date="Feb 15 09:14:24 +00:00" severity="4" hostName="CMS-LON-APP1" source="Altiris.NS.StandardItems.Targeting.ResourceTargetDeltaUpdateSchedule.OnSchedule" module="AeXSVC.exe" process="AeXSvc" pid="2336" thread="5" tickCount="50081531"><![CDATA[Resource Target Delta Update: 38 target(s) have changed.]]></event>
<event date="Feb 15 09:14:29 +00:00" severity="4" hostName="CMS-LON-APP1" source="Symantec.BackupSln.Policies.BackupPolicy.OnBuildClientConfigXml2" module="w3wp.exe" process="w3wp" pid="6008" thread="36" tickCount="50086531"><![CDATA[Policy 12a19fd7-d931-4887-9571-1bab971665e7 is being assigned to a6062d9c-858a-42b6-b2bb-67f09df1b82b]]></event>
<event date="Feb 15 09:14:56 +00:00" severity="4" hostName="CMS-LON-APP1" source="Symantec.BackupSln.Policies.BackupPolicy.OnBuildClientConfigXml2" module="w3wp.exe" process="w3wp" pid="6008" thread="37" tickCount="50114109"><![CDATA[Policy a9f2b3b7-fdfc-467d-a67f-f54d180bf696 is being assigned to 23e14f73-967e-4bde-b092-3f91af95accb]]></event>

I have restarted the Server multiple times, if anyone has any ideas or things to try please let me know.

Many thanks,


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rs_cert's picture

What you have done to resolve it, share the same step so in future if anyone have same issue it can help.