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Altiris Task Issue

Updated: 21 May 2010 | 2 comments
mccarthy.cw's picture
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 It appears that the size of the comment being used as a parameter for a task is causing our task to fail.  Other than the maxRequestLength set in the web.config,  are there any other limitations that might apply to this situation?  The odd thing is that the I can create a new incident with the comment, but when I attempt to create a child incident using the task it fails because of the comment.

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matzebru's picture
24
Aug
2009
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MS KB article 208427

I previously ran into this as well. Tasks create a querystring to note comments, etc, so any limitations to the length of a URL come into play. See MS KB article 208427 for more info.

My issue was I created a Task to "Copy" all an existing incident's fields (but not the entire comment history, only the last comment entered) and make it a child of the source incident. After all the other field info was entered into the querystring for the task, I figured I would only have about 1,100 characters left as the maximum that the last comment could be. Otherwise, invoking the task would result in a "Page Cannot Be Displayed" error.

My workaround for this was to educate my workers as to this limitation and to have a tooltip for the Task link that told the worker the task would error out if more than 1,100 characters were used for the last comment entered. Not the most elegant solution but it works for us and if they run across this they know to cut down the initial comment and then edit the newly created incident and put any additional info into the next comment version.

If someone has a better workaround please let us know. Thanks

- Bruce

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mccarthy.cw's picture
24
Aug
2009
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 Thanks for the response.

 Thanks for the response.  I think we have a bit more control over the situation because the parent incidents are automatically generated.  However, this is a pretty silly situation.