Altiris Ticketing System query

rainier's picture
rainier
May 5th, 2009

We are currently using Altiris as our ticketing system.
once you create an incident basically an email would be directly forwarded to the user .
My question is would there be a way for altiris to indicate or show if the users have received the notification email from us ?

Filed under: , ,
0 votes
Eisenkarl's picture
Eisenkarl
28 weeks 5 days ago

Use the log viewer

Hi,

you can see in the log viewer, if an e-mail was send.

To control, if an email was received perhaps you can implement a tracking in your mailsystem.

Hope it helps

regards,

eisenkarl

+1 (1 vote)
Peter_007's picture
Peter_007
28 weeks 5 days ago

Hi rainier I think you

Hi rainier

I think you should activate tracking in your mailsystem.

0 votes
rainier's picture
rainier
28 weeks 4 days ago

We would try to implement

We would try to implement that thanks

0 votes
rainier's picture
rainier
28 weeks 3 days ago

Hi EisenKarl would you have

Hi EisenKarl would you have any recommendations on how to implement a tracking in the mailsystem.

Can you provide me details

Thanks,

Rainier

0 votes