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Altiris warning message

Created: 11 Jul 2013 | 2 comments

Hi All,

We are currently having trouble with our Altiris software. He have pushed this out to all our machines. We are now recieving an error message on all of our windows 2000 machines. We are getting the following error

 "AltirisAgentInstSvc.exe - Entry Point not found: The procedure entry point WTS query user token could not be located in a dynamic link library wtsapi32.dll."

WE have tried removeing everything off the machine in regards to Altiris (Including the reg files) but the error still ccomes up.



Operating Systems:

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etk1131's picture

Is your Agent Push Policy installing Altiris automatically?  If so, edit your resource target to exclude the Windows 2000 systems.  Any version of Altiris greater than 7.0 SP5 is not supported on Windows 2000.

lyntons's picture


It was pushing it out Automatically then we removed it from the server side. WE though it would ignore the windows 200 machines as we are using 7.1 but ti didnt. 

Kind Regards