Hello,



- What do you see on the incident for the field "Assigned"?

- Could you post the query for the 'Open Tickets for the group'?

. Is the worker id in this query? ( run in query analyzer or SQL Server Management Studio

quote:
select id, name from worker

. when you say the worker is assigned to a group do you mean it has the "retrieve queue" = 'Group' or the worker is member of a group? AD group?



Thanks

Hi dominique,



The "Assigned" is 'Carlos Diaz' who is a member of the 'IAH Telecom" group in Altiris.



He is also a member of the 'Altlevel1' in AD.



The test ticket will appear on the the 'IAH Telecom' but when the ticket is assigned to him(Carlos Diaz) it disappears from the 'IAH Telecom'. All other techs' tickets appear on the group even it has been reassigned to an individual tech.



I hope I made myself clearer this time.



Thanks!



Virgil

Hello Virgil,



Please could you post the query which display the list



Thanks,

Hi Dominque,



Here is the query:



Telecom IAH - Open



Expression: (assigned_to_Worker_name like 'Telecom - IAH' OR assigned_to_Worker_name like 'Jorge Palacios' OR assigned_to_Worker_name like 'Kevin Williamson' OR assigned_to_Worker_name like 'Victor Armendariz' OR assigned_to_Worker_name like 'Enrique Castillo') and (workitem_status_lookup_id = 300 OR workitem_status_lookup_id = 100 OR workitem_status_lookup_id = 500)



Virgil

Hello Dominique,



Alzheimers is eating my brain. I didn't include the name 'Carlos Diaz' on the query. Thanks for making me aware of the query. That is why you are a Senior member and I'm a Junior.



Thanks so much,



Virgil

Hi Virgil,



thanks for the answer so you're query will looks like:



Telecom IAH - Open



Expression: (assigned_to_Worker_name like 'Telecom - IAH' OR assigned_to_Worker_name like 'Jorge Palacios' OR assigned_to_Worker_name like 'Kevin Williamson' OR assigned_to_Worker_name like 'Victor Armendariz' OR assigned_to_Worker_name like 'Enrique Castillo' OR assigned_to_Worker_name like 'Carlos Diaz') and (workitem_status_lookup_id = 300 OR workitem_status_lookup_id = 100 OR workitem_status_lookup_id = 500)



I just bold the addition, please confirm it is...



so at least you still have brain... me I'm not sure I get one ... sometimes



Thanks again for sharing.

Dom

Hi Dom,



Got it. His assigned open tickets are now appearing in the IAH Group. Couldn't gave resolved it without your advice.



Thanks and may you have a Happy Thanksgiving!



Virgil

Hi Virgil,



Same to you enhjoy the long week-end



DOm