The "Find Service Desk Contact" component states in the help dialog "Contacts can be retrieved by exactly matching either the contact Name, NTId, or Email Address."

So, you appear to be out of luck using this helpful widget.

With the disclaimer that I am quite new to the product and have been known to write things by hand that come built-in, I would turn to the SQL features (not loaded by default - use "Import Components" from below the components menu and pick "SQL.dll" to load), specifically the "Select Command Component" and query your dbo.contact table by full name, as you can search by wildcard, e.g.
SELECT id
FROM dbo.contact
WHERE name LIKE '%smith%'

Does this make sense?

Actually, you would build an integration component that would use a user supplied variable to search for the name. Then you would need to populate a drop down list with the results.

Once the user selects a name, you would have to again query the DB to get the Contact ID for that person.

The SQL is pretty straight forwrad. Let me know if you'd like to have the code, I can gin up a quick component for you.

Rob Moore

Have to tried making the custom SQL query? If not; I gave it a shot this morning using this command it worked like a charm for partial name searches.

Select * From contact
Where name LIKE N'%@_SearchedName%'

Let me know if you need any assistance in making this.

Thanks
Wes

The SQL Query Integration Tool will definitely give you the data that you need, but I'd reccomend using a custom NS report and using the Report generator.

Then the search is available for other projects that you create in the future, and it's also availabile to you on your NS.

What I found wonderful with WS is how easy it is to integrate reports as libraries.

Use already defined reports or create you own like said stuper using the wizzard or SQL if you feel it good and create your library and it works!

Best regards;
Saludos,

FABEMARA Consulting the new Symantec Altiris Partner in Spain
www.fabemara.es
inventario.fabemara.es