What RS version and service pack are you on?  Do these machines have any hidden partitions (sometimes called a "recovery partition")?  You may want to check for agent-side hotfixes.  RS 6.2 SP3 was released last fall so you may want to try upgrading to the current release also.  If not, here are the Hotfixes for RS 6.2 "Gold" (no Service Pack):
https://kb.altiris.com/article.asp?article=26481&p=1
SP1: https://kb.altiris.com/article.asp?article=29505&p=1
SP2: https://kb.altiris.com/article.asp?article=36188&p=1
SP3: https://kb.altiris.com/article.asp?article=45676&p=1

Hey Kyle, We installed SP3 for the client and are in a bit of a mes now. Most of the clients will not register and very few snapshots have been taken. We are pretty much at a loss on this one. Re-installing the client does not work either. No error messages but I get the message "Altiris Recovery Agent is not registered. I have no option to register now. Any thoughts?

Did you upgrade the RS cluster and RS servers before upgrading the clients?  On the Servers tab of the cluster properties, does it show that the server is Running?

Are your licenses and AUP in compliance (not exceeded and not expired)?  You can check this in the Licensing node on the Configuration tab on the NS.

Hey Kyle,

Yes, as of this writing, everything has been updated and our licensing is fine. Still having the same initial problem though.

Ron
 

Hi,

We've got the same problem with our Altiris.

On one of the clients, the snapshot starts and after a few minutes it craches

en stops the Altiris Recovery Solution agent service.

Have you fount a solution for this problem?

Best regards

Ruth

Ruth,
I would try running a CHKDSK /F on the machine's drive.  Also to be clear you have uninstalled/rebooted/reinstalled the RS Agent?

Also for everyone, what sort of anti-virus are you running, and/or any disk encryption software?  Try running FileMon (www.sysinternals.com) while the snapshot is running and see if we can capture the last file the agent touches before crashing.