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Altris Client Management unable to open

Created: 22 Dec 2009 • Updated: 06 Jul 2010 | 5 comments
Zahid.Haseeb's picture

i have installed Altris Client Managment suite and trying to run Symantec installation Manager but facing the below error

2009-12-22_144210.jpg

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Ludovic Ferre's picture

Hello Zahid,

It looks like SIM is trying to download the zipped version of the symantec.pl.xml, but that the file cannot be accessed at this point in time.

I have just checked and I can access both the zipped version and the xml one from SolutionSam.

Can you let us know which version of SIM you are running? Did this start happening after you upgrade to version 7.0.553? If you are at a version before 553 I would suggest you do a manual upgrade if the problem persists.

I am currently off-net, on a retreat of some kind. I'll be back real soon, and you sure will hear from me then ;-).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec

Zahid.Haseeb's picture

i have install just "Altris Client Management" on a fresh win2003 server r2 and nothing installed on the OS

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com

Ludovic Ferre's picture

Quite a lot.

It contains the Symantec Management Platform (SMP, previous known as Altiris Notification Server) core and the client management solutions and components.

Which in effect is something like 20~35 MSI's.

Is the problem still happening for you right now? Have you checked that the SolutionSam page is accesible for the Application Identity account via the internet?

I am currently off-net, on a retreat of some kind. I'll be back real soon, and you sure will hear from me then ;-).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec

jharings's picture

make sure there isn't a proxy or webfilter blocking access to the website. If you try to connect via the internet (from the server) to the web address you should be able to see an .xml document.

Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.

Zahid.Haseeb's picture

thansk for kind replies

kindly provide me evo key i hv downloaded trial version altris but not able to get evolution key. if possible kindly provide me evo key

thanks in advance

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com