Always failed in installing SEP manually or remote push

Created: 07 Feb 2013 | Updated: 18 Feb 2013 | 17 comments

This issue has been solved. See solution.

Hi,

I have just performed CleanWipe in one of the Windows XP SP3 32 bit Workstation but then it always failed, here's the SEP install log that I can gather

can anyone please let me know what am I supposed to do to successfully install the SEP client in this workstation ?

I have verified that I am DOMAIN administrator with Local admin privillege in this PC, and also the Firewall is turned off already, so the PC can be ping-ed from the SEPM server, but somehow the push install failed after I entered my credentials.

Thanks.

SEP_INST.txt

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Error messages, Installing

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Comments 17 Comments • Jump to latest comment

Ashish-Sharma Partner

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Article:TECH170259

Created: 2011-09-23

Updated: 2011-12-07

Article URLhttp://www.symantec.com/docs/TECH170259

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Rafeeq

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

John from the log

ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
Action ended 18:17:57: InstallFinalize. Return value 3.

check this document it might be related to adding icons to the task menu

http://www.symantec.com/business/support/index?pag...

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

John Santana

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

Hi Rafeeq,

How to perform this "Create an install package or create a custom setting under the “Client Install Settings” options to not use “Add the program to the Start Menu”, leave this unchecked." ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ashish-Sharma Partner

Always failed in installing SEP manually or remote push - Comment:08 Feb 2013 : Link

HI John,

Check this artical

https://www-secure.symantec.com/connect/articles/how-do-i-create-and-configure-custom-symantec-endpoint-protection-installation-package-vers

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

John Santana

Always failed in installing SEP manually or remote push - Comment:09 Feb 2013 : Link

Thanks Ashish !

I'll try that in my office next weekdays.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

John Santana

Always failed in installing SEP manually or remote push - Comment:15 Feb 2013 : Link

Aashish,

WHen I created the custom install package as per your suggestion above, it give me this error message before it prompt me for the installation wizard:

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

and this is the contant of the SEP_INST.log

=== Verbose logging started: 16/02/2013  12:45:23  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===

MSI (c) (9C:2C) [12:45:23:755]: Resetting cached policy values

MSI (c) (9C:2C) [12:45:23:755]: Machine policy value 'Debug' is 0

MSI (c) (9C:2C) [12:45:23:755]: ******* RunEngine:

           ******* Product: C:\Temp\Symantec\Sep.msi

           ******* Action: 

           ******* CommandLine: **********

MSI (c) (9C:2C) [12:45:23:755]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (9C:2C) [12:45:23:755]: Grabbed execution mutex.

MSI (c) (9C:2C) [12:45:23:755]: Cloaking enabled.

MSI (c) (9C:2C) [12:45:23:755]: Attempting to enable all disabled priveleges before calling Install on Server

MSI (c) (9C:2C) [12:45:23:770]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (58:70) [12:45:23:770]: Grabbed execution mutex.

MSI (s) (58:20) [12:45:23:770]: Resetting cached policy values

MSI (s) (58:20) [12:45:23:770]: Machine policy value 'Debug' is 0

MSI (s) (58:20) [12:45:23:770]: ******* RunEngine:

           ******* Product: C:\Temp\Symantec\Sep.msi

           ******* Action: 

           ******* CommandLine: **********

MSI (s) (58:20) [12:45:23:770]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (58:20) [12:45:23:817]: MainEngineThread is returning 2

MSI (c) (9C:2C) [12:45:23:817]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (9C:2C) [12:45:23:817]: MainEngineThread is returning 2

=== Verbose logging stopped: 16/02/2013  12:45:23 ===

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ashish-Sharma Partner

Always failed in installing SEP manually or remote push - Comment:15 Feb 2013 : Link

first try to instal Liveupdate , then run the setup or else change the registry key as per this document

http://www.symantec.com/connect/articles/sep-installation-rollback-windows-7-windows-vista-windows-2008

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

SOLUTION

SebastianZ Symantec Employee

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

Are you pushing the installation package to that machine from SEPM? Or does the install goes from an exported package? - if the second can you try to export a new package?

John Santana

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

Hi Sebastian,

The install is from the extracted downloaded directory of SEP 12.1.2 and also from the exported package. I have always get successful result butonly this time it doesn't work in the workstation.

i have changed in the setup.ini file to point the log into C:\ instead of %TEMP% directory

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ambesh_444 Partner Accredited

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

Hello,

please run latest cleanwipe on the system and then delete all entry from registry.

after that reboot the server and try to install sep.

Thank& Regards,

Ambesh

Please mark your thread as 'SOLVED' with the answer that helps you.

John Santana

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

Hi Ambesh, yes I did that already, but somehow it doesn't work as expected ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ashish-Sharma Partner

Always failed in installing SEP manually or remote push - Comment:07 Feb 2013 : Link

Do you have try latest Clenwipe tool ?

Check this thread also

https://www-secure.symantec.com/connect/forums/sep-fail-install-or-rollback-issue-clients

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Ambesh_444 Partner Accredited

Always failed in installing SEP manually or remote push - Comment:08 Feb 2013 : Link

Hello John,

How many system having this problem?

And you should delete all symantec from system's registry.

after that pls try to install.

Thank& Regards,

Ambesh

Please mark your thread as 'SOLVED' with the answer that helps you.

John Santana

Always failed in installing SEP manually or remote push - Comment:15 Feb 2013 : Link

I still failed in installing it even after I have copied that into my desktop and then runi it normally.

I'm the domain administrator members and also the local admin of my own Windows XP SP3 PC but it is still doesn't like me installing it manually or automatically from package.

Attachment	Size
SEP_INST.txt	3.81 MB

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Brian81 Trusted Advisor

Always failed in installing SEP manually or remote push - Comment:15 Feb 2013 : Link

Did you create a single exe and run that? or was it the MSI?

SEP Knowledge Base

Endpoint SWAT

Ambesh_444 Partner Accredited

Always failed in installing SEP manually or remote push - Comment:17 Feb 2013 : Link

Hi,

Please let us know the status..

Thank& Regards,

Ambesh

Please mark your thread as 'SOLVED' with the answer that helps you.

John Santana

Always failed in installing SEP manually or remote push - Comment:18 Feb 2013 : Link

Thanks guys for the advice.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Always failed in installing SEP manually or remote push

Comments 17 Comments • Jump to latest comment

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

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