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Always failed in installing SEP manually or remote push

Created: 07 Feb 2013 • Updated: 18 Feb 2013 | 17 comments
This issue has been solved. See solution.

Hi,

I have just performed CleanWipe in one of the Windows XP SP3 32 bit Workstation but then it always failed, here's the SEP install log that I can gather  

can anyone please let me know what am I supposed to do to successfully install the SEP client in this workstation ?

I have verified that I am DOMAIN administrator with Local admin privillege in this PC, and also the Firewall is turned off already, so the PC can be ping-ed from the SEPM server, but somehow the push install failed after I entered my credentials.

Thanks.

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Ashish-Sharma's picture

 

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Article:TECH170259  |  Created: 2011-09-23  |  Updated: 2011-12-07  |  Article URLhttp://www.symantec.com/docs/TECH170259

 

Thanks In Advance

Ashish Sharma

 

 

Rafeeq's picture

John from the log

 

 

ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
Action ended 18:17:57: InstallFinalize. Return value 3.

check this document it might be related to adding icons to the task menu

http://www.symantec.com/business/support/index?pag...

 

John Santana's picture

Hi Rafeeq,

How to perform this "Create an install package or create a custom setting under the “Client Install Settings” options to not use “Add the program to the Start Menu”, leave this unchecked." ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

John Santana's picture

Thanks Ashish !

I'll try that in my office next weekdays.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

John Santana's picture

Aashish,

WHen I created the custom install package as per your suggestion above, it give me this error message before it prompt me for the installation wizard:

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

and this is the contant of the SEP_INST.log

 

=== Verbose logging started: 16/02/2013  12:45:23  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===

MSI (c) (9C:2C) [12:45:23:755]: Resetting cached policy values

MSI (c) (9C:2C) [12:45:23:755]: Machine policy value 'Debug' is 0

MSI (c) (9C:2C) [12:45:23:755]: ******* RunEngine:

           ******* Product: C:\Temp\Symantec\Sep.msi

           ******* Action: 

           ******* CommandLine: **********

MSI (c) (9C:2C) [12:45:23:755]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (9C:2C) [12:45:23:755]: Grabbed execution mutex.

MSI (c) (9C:2C) [12:45:23:755]: Cloaking enabled.

MSI (c) (9C:2C) [12:45:23:755]: Attempting to enable all disabled priveleges before calling Install on Server

MSI (c) (9C:2C) [12:45:23:770]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (58:70) [12:45:23:770]: Grabbed execution mutex.

MSI (s) (58:20) [12:45:23:770]: Resetting cached policy values

MSI (s) (58:20) [12:45:23:770]: Machine policy value 'Debug' is 0

MSI (s) (58:20) [12:45:23:770]: ******* RunEngine:

           ******* Product: C:\Temp\Symantec\Sep.msi

           ******* Action: 

           ******* CommandLine: **********

MSI (s) (58:20) [12:45:23:770]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (58:20) [12:45:23:817]: MainEngineThread is returning 2

MSI (c) (9C:2C) [12:45:23:817]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (9C:2C) [12:45:23:817]: MainEngineThread is returning 2

=== Verbose logging stopped: 16/02/2013  12:45:23 ===

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ashish-Sharma's picture

first try to instal Liveupdate , then run the setup or else change the registry key as per this document

http://www.symantec.com/connect/articles/sep-installation-rollback-windows-7-windows-vista-windows-2008

Thanks In Advance

Ashish Sharma

 

 

SOLUTION
SebastianZ's picture

Are you pushing the installation package to that machine from SEPM? Or does the install goes from an exported package? - if the second can you try to export a new package?

John Santana's picture

Hi Sebastian,

The install is from the extracted downloaded directory of SEP 12.1.2 and also from the exported package. I have always get successful result butonly this time it doesn't work in the workstation.

 

i have changed in the setup.ini file to point the log into C:\ instead of %TEMP% directory

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ambesh_444's picture

Hello,

please run latest cleanwipe on the system and then delete all entry from registry.

after that reboot the server and try to install sep.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

John Santana's picture

Hi Ambesh, yes I did that already, but somehow it doesn't work as expected ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ambesh_444's picture

Hello John,

How many system having this problem?

And you should delete all symantec from system's registry.

after that pls try to install. 

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

John Santana's picture

I still failed in installing it even after I have copied that into my desktop and then runi it normally.

I'm the domain administrator members and also the local admin of my own Windows XP SP3 PC but it is still doesn't like me installing it manually or automatically from package.

AttachmentSize
SEP_INST.txt 3.81 MB

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

.Brian's picture

Did you create a single exe and run that? or was it the MSI?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ambesh_444's picture

Hi,

Please let us know the status..

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

John Santana's picture

Thanks guys for the advice.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.