Video Screencast Help

Am having a similar problem

Created: 18 Mar 2013 | 1 comment

Am having a similar problem PGP (9.10) will not give me a mount option. I have tried to recover from the server but get a "no matching keys were found on the server". Don't know if it relevant but the original email addrees is no longer valid.

Any help appreciated. Thanks

Operating Systems:

Comments 1 CommentJump to latest comment

PGP_Ben's picture

It sounds like, since you are on a much older version of the PGP Desktop software, and you cannot find the key on the server. That you might have an expired key on your keyring as well? The email address being invalid shouldn't matter. But how are you searching for the key on PGP Universal Server? I would recommend searching by the keyid (which is also globally unique on your server) and see if you can find it there under Managed Keys.

Also make sure that you a local copy of your Organization Key in your local keyring of the PGP Client as that is used to validate your private key in your keyring.

Do you have a key, with the keyid that the PGP disk is prompting for in your keyring with the keypair (icon of both keys) in your keyring under "my private keys"?

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.