TouchDown

I have a new Samsung Galaxy S4. My custom notifications worked just fine on my old Samsung Galaxy S4, but I cannot get them to work on the new one.

I am going into Settings > Advanced > Email Alerts > Sound Folder

I type in /sdcard/media/notifications - nothing in that folder shows up. I hit OK and go back in and the folder has been set to /sdcard

I have tried everything except uninstalling and reinstalling andthe same thing happens each time.

I have searched as many forums on custom notifications as I can find to see if I am getting the path wrong, but they all say /sdcard/myfolder/mysubfolder

Any help you can give would be appreciated.  Thanks!

Attachment(s)

TouchdownDiagnotics.txt   8 KB 1 version

Hi,

Touchdown should be able to use the file for a notification. Go get one of those free file managers from Google Play (AndExplorer works well) and navigate to the folder that contains your file. Note the path at the top in the file manager. Then use this path in Touchdown. Don’t forget to begin with an / in the path. Let us know if this helps. Thanks!

Thanks!  Worked like a charm.  The path ended up being: /storage/extSdCard/Media/Notifications

Thanks, again!