TouchDown

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  • 1.  Android TouchDown Inbox always empty

    Posted Jul 30, 2015 09:42 AM

    Hello,

    TouchDown worked for several years but stopped after I updated to the latest version. The connection / sync process appears to work, no error messages or logs are thorwn. But, the inbox displays as empty with no phone notification.

    I have waited a couple months for a fix to be pushed out, but have not seen one yet. Apparently this issue only effects some users...

    Any chance of a fix, or at least a recognition that this is an issue?

    Thank you!

     

    P.S. Versions information.

    Model Number: Nexus 4
    Android version: 5.1.1
    Kernal Version: 3.4.0-perf-g99f5b2b
    Build number: LMY47V

    TouchDown Pro License: 7.0.001
    TouchDown for SmartPhones: 8.5.00094

     



  • 2.  RE: Android TouchDown Inbox always empty

    Posted Jul 30, 2015 10:48 AM

    Feel free to contact us at touchdown-support@symantec.com and we can get some logs and see what may be happening. Thanks!