Your log says

DeleteFolder: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC
DeleteFolderIfNoFileExists: SHDeleteFolder FAILED

So first delete that folder
Also go to Device Manager (Start - Run - devmgmt.msc )

View--Show Hidden Devices--Non Plug n Play devices--
Select SPBBCdrv--right click --Uninstall
Restart th machine
 try installing SEP again

Vikram,

Thanks, but the SPBBC folder doesn't exist in that location and there is no SPBBCdrv device in Device Manager...

larry

Logs show the following:

LUCA: InstallLiveUpdate enter.
LUCA: C:\Users\ADMINI~1.BRO\AppData\Local\Temp\WIEPGWRS\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
CustomAction InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (34:E4) [16:12:20:400]: User policy value 'DisableRollback' is 0
MSI (s) (34:E4) [16:12:20:400]: Machine policy value 'DisableRollback' is 0
Action ended 16:12:20: InstallFinalize. Return value 3.

Are you trying  to install managed  client, or unmanaged? First try installing unmanaged client, from the SEP folder in your installation DVD. If that works, then replace the sylink.xml file, to convert the  client to managed

Vikram,

This also failed to install. The new log is attached. The visible sign is that during installation there is a fairly long pause during the "Creating install cache" phase, then the rollback begins.

Regards,
larry

Sorry, I should have said that there is a fairly long pause AFTER the "Creating install cache" phase, then rollback begis.

larry

Hi NIBS,

Did you try installing unmanaged client by running setup.exe from the SEP folder?

As per the log
LUCA: C:\Users\ADMINI~1.BRO\AppData\Local\Temp\DFPGMFOQ\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
CustomAction InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 22:10:05: InstallFinalize. Return value 3.

Try this KB
 Symantec Endpoint Protection Client installation fails on LUCHECK 206

Hi NIBS,

Could you please update us on the issue?

Vishal, Arvind,

I tried to install an unmanaged client directly from the SEP folder. That failed. My next action will be to try a manual uninstallation and try again. I haven't had time to work on this lately, but should get to it next week.

Thanks,
Larry

Delete following folders if present
C:\Program Files\Symantec
C:\Program Data\Symantec
C:\Program Files\Symantec AntiVirus
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\Symantec Endpoint Protection
 
Also delete following reg keys
HKLM\Software\symantec
HKCU\Software\symantec
Install SEP and try..

I did all of the above and the installation STILL fails. The most recent log file is attached. It appears to be complaining about locating a source directory, which does exist.

Error 1606.Could not access network location %APPDATA%\

Go to start - run %APPDATA%

and check if you are able to open 
C:\Users\Heather\AppData\Roaming

However it shows this account does not have administrative privilege.
Try installing it using Admin Account and disable UAC

This time I logged in on the domain administrator account and copied the setup.exe file to the desktop. Failed again, log attached.

Vikram,

That did it. Thank you very much, I was planning on spending an evening rebuilding a computer. Now I don't need to!