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Another DWHxxxx.tmp File Issue

Created: 13 Oct 2009 • Updated: 14 Jul 2010 | 9 comments
This issue has been solved. See solution.

Hello,

I have read the previous posts concerning the creation of these temp files when explorer is open and a new virus definition update is scanning.  My problem is a little more difficult.

I am running Windows Vista Home Premium SP2 32 bit with
Symantec Antivirus Corporate Edition v. 10.2.1.1000

On boot, the Auto-Protect window opens saying that it has attempted to clean a Bloodhound.Exploit.196 from  "emp/DWH246.tmp"   

The problem is, the computer crashed at some point while this file was being cleaned.  So I believe the file was in a C:/Temp or D:/Temp directory, but now is only shown as "emp/" in Auto-Protect and the Risk History with no drive letter.  Because of this, I cannot clean, restore, delete or do any actions because SAV cannot find the non-existent directory.

I do not think that this is actually being picked up on the boot scan, so advice as to how I can manually edit or delete the SAV file where the information about this is stored would be greatly helpful.  

Uninstalling and Reinstalling does not resolve the problem.

Thank you for your help,

Brian

Comments 9 CommentsJump to latest comment

Saeed's picture

 You may try the work around mention in this document.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007111911135548

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Saeed's picture

 You can also contact tech support and get a tool called SymDelTemps and run the same.

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
 

zenduluoz's picture

Thank you for your advice Happytohelp,

I am a student at UC Berkeley, using the campus license.  After having checked with campus support, I uninstalled SAV Corporate Edition above, ran the Cleanwipe utility, and then installed the most current version of SEP available.  I am now running SEP 11.0.5002.333. 

Unfortunately, on boot, I received the same messages.  The only problem with contacting tech support is that the campus does not make our license information available.  Is there another way to obtain the SymDelTemps tool?

Thank you again for all of your help.

Saeed's picture

 I have uploaded the tool in the download section but i am not sure when it will get approved. N E way here it the link for the same.

https://www-secure.symantec.com/connect/downloads/symdeltemps-15




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zenduluoz's picture

Thanks so much.  I assume I will be authorized to access the page once it is approved?

zenduluoz's picture

Hi again, it looks like I still cannot access the page where you uploaded the tool.  How long does it typically take for uploaded tools to become available?  Thanks again for your help.

Vikram Kumar-SAV to SEP's picture

 SymDelTemps is a tool that is given only by tech support after they determine that the tool fits your issue.
I would suggest you to call symantec and ask for this tool.
The chances of getting approved is Slim.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

SOLUTION
Saeed's picture

 Ok the tool is published now you can download it.. Before running the tool make sure that you dont have any other product of Symantec  than SEP.

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zenduluoz's picture

Thanks again Happytohelp, it was greatly appreciated.  After running the tool, everything seems to be working just fine now.