Another DWHxxxx.tmp File Issue
I have read the previous posts concerning the creation of these temp files when explorer is open and a new virus definition update is scanning. My problem is a little more difficult.
I am running Windows Vista Home Premium SP2 32 bit with
Symantec Antivirus Corporate Edition v. 10.2.1.1000
On boot, the Auto-Protect window opens saying that it has attempted to clean a Bloodhound.Exploit.196 from "emp/DWH246.tmp"
The problem is, the computer crashed at some point while this file was being cleaned. So I believe the file was in a C:/Temp or D:/Temp directory, but now is only shown as "emp/" in Auto-Protect and the Risk History with no drive letter. Because of this, I cannot clean, restore, delete or do any actions because SAV cannot find the non-existent directory.
I do not think that this is actually being picked up on the boot scan, so advice as to how I can manually edit or delete the SAV file where the information about this is stored would be greatly helpful.
Uninstalling and Reinstalling does not resolve the problem.
Thank you for your help,