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Anti Virus definitions not updating post 05/07/2012 Rev 2

Created: 18 May 2012 | 3 comments
R03's picture

Hello - 

I've seen a large number of SAV 10.x and SEP 11.x clients which haven't auto-updated after 05/07/2012.. their last update is 05/07/2012 Rev 2. I believe this is one day before the Bloodhound-459 update was released.

Any reason as to why this is happening?

Thanks!

Comments 3 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Are the SAV 10 .x Clients Managed? Are these Updating from SSC?

What about the SEP 11.x clients, Are these Managed and Receiving updates from SEPM?

Are you running any Proxy on the Server?

If yes, then please try updating the SSC and SEPM with the Latest Updates and check -

Updating virus definitions for Symantec AntiVirus Corporate Edition 10.x and Symantec Client Security 3.x

http://www.symantec.com/docs/TECH101198

How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

Article: TECH102607   |  Created: 2007-01-08   |  Updated: 2012-05-01   |  Article URLhttp://www.symantec.com/docs/TECH102607

A Quick Update for the SAV 10.x, it's Time to Migrate, check the Article below:

Be Aware: The Symantec Antivirus Corporate Edition 10.x and Symantec Client Security 3.x End of Support life is fast approaching!

https://www-secure.symantec.com/connect/forums/symantec-antivirus-10x-sav-will-reach-end-support-life-eosl-4-july-2012

Scan Engine Version information is unavailable in Symantec AntiVirus 10.x as viewed in the Product GUI or Symantec System Center

http://www.symantec.com/docs/TECH189026 

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

AravindKM's picture

Form which source they are receiving updates? From an LUA ? If yes check wheter the schedules are running fine.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Beppe's picture

Hi,

there is not issue in getting updates that could be related to the Bloodhound-459 detection, it is just a coincidence. Troubleshoot it as usual:

Troubleshooting Content Delivery to the Symantec Endpoint Protection client
http://www.symantec.com/business/support/index?page=content&id=TECH106034

Regards,

Giuseppe