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Anti Virus definitions not updating post 05/07/2012 Rev 2

Created: 18 May 2012 | 3 comments
R03's picture
R03
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Hello - 

I've seen a large number of SAV 10.x and SEP 11.x clients which haven't auto-updated after 05/07/2012.. their last update is 05/07/2012 Rev 2. I believe this is one day before the Bloodhound-459 update was released.

Any reason as to why this is happening?

Thanks!

 

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Anti Virus definitions not updating post 05/07/2012 Rev 2 - Comment:18 May 2012 : Link

Hello,

Are the SAV 10 .x Clients Managed? Are these Updating from SSC?

What about the SEP 11.x clients, Are these Managed and Receiving updates from SEPM?

Are you running any Proxy on the Server?

If yes, then please try updating the SSC and SEPM with the Latest Updates and check -

Updating virus definitions for Symantec AntiVirus Corporate Edition 10.x and Symantec Client Security 3.x

http://www.symantec.com/docs/TECH101198

How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

Article: TECH102607   |  Created: 2007-01-08   |  Updated: 2012-05-01   |  Article URLhttp://www.symantec.com/docs/TECH102607

 

A Quick Update for the SAV 10.x, it's Time to Migrate, check the Article below:

Be Aware: The Symantec Antivirus Corporate Edition 10.x and Symantec Client Security 3.x End of Support life is fast approaching!

https://www-secure.symantec.com/connect/forums/symantec-antivirus-10x-sav-will-reach-end-support-life-eosl-4-july-2012

Scan Engine Version information is unavailable in Symantec AntiVirus 10.x as viewed in the Product GUI or Symantec System Center

http://www.symantec.com/docs/TECH189026 

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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AravindKM's picture
AravindKM Trusted Advisor
Anti Virus definitions not updating post 05/07/2012 Rev 2 - Comment:18 May 2012 : Link

Form which source they are receiving updates? From an LUA ? If yes check wheter the schedules are running fine.

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

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Beppe's picture
Beppe Symantec Employee Accredited
Anti Virus definitions not updating post 05/07/2012 Rev 2 - Comment:18 May 2012 : Link

Hi,

there is not issue in getting updates that could be related to the Bloodhound-459 detection, it is just a coincidence. Troubleshoot it as usual:

Troubleshooting Content Delivery to the Symantec Endpoint Protection client
http://www.symantec.com/business/support/index?page=content&id=TECH106034

Regards,

Giuseppe

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